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Claims Specialist
2 months ago
About Edward Jacobs
Edward Jacobs is a leading insurance company located in the heart of Sydney's financial district. Our company has achieved consistent growth by offering innovative risk management solutions to individuals and businesses.
About The Role:
- Evaluate insurance claims promptly and accurately, ensuring seamless customer experiences.
- Communicate effectively with clients, brokers, and internal teams to resolve claims efficiently.
- Investigate claims by gathering necessary information and conducting thorough interviews.
- Analyse policy coverage and determine claim eligibility, providing clear explanations to clients.
- Negotiate settlements and handle disputes professionally, maintaining a high level of customer satisfaction.
- Maintain detailed records and documentation for each claim, ensuring compliance with regulatory requirements.
- Collaborate with legal and compliance teams to ensure regulatory compliance and maintain a strong reputation.
- Provide exceptional customer service throughout the claims process, building long-term relationships with clients.
Requirements:
- At least 2 years of experience in claims insurance roles, with a strong understanding of insurance policies and procedures.
- Strong analytical and problem-solving skills, with attention to detail and a focus on accuracy.
- Excellent communication and interpersonal abilities, with the ability to work effectively with diverse stakeholders.
- Ability to work independently and collaboratively in a fast-paced environment, with a strong sense of adaptability.
- Knowledge of insurance policies, procedures, and regulatory requirements, with a commitment to ongoing learning and professional development.
Benefits:
- Competitive salary package ($85,000 - $100,000 depending on experience), with opportunities for career growth and professional development.
- Quick career progression to Senior Claims Consultant, with opportunities for leadership and mentorship.
- Exposure to a wide network of professionals and potential clients, fostering valuable professional connections and business opportunities.
- Good level of flexibility, with a work-from-home policy allowing staff to work from home for up to 3 days per week.
- Monthly external training, regular office sessions, and social events, promoting a positive and supportive work environment.