Service Delivery Manager

1 month ago

Sydney, New South Wales, Australia Datacom Full time

About the Role

We are seeking a highly skilled Service Delivery Manager to join our team at Datacom. As a Service Delivery Manager, you will be responsible for ensuring customer satisfaction is high by providing quality services delivered to customers in accordance with contracts.

Key Responsibilities

  • Provide a single point of contact for customers in relation to the provision of contracted services
  • Align the customers' requirements and expectations with Datacom's service levels
  • Ensure governance across all areas of a service(s) including service management, incident and change management, continual service improvement and customer satisfaction
  • Play a key role in ensuring the highest level of operational service delivery

Requirements

  • Detailed understanding of service management methodologies, processes and industry standards including the ITIL framework
  • A curiosity for understanding of customers' business strategy and alignment to service value
  • Sound understanding of technical concepts and frameworks
  • Broad and deep understanding of technical infrastructure projects and related technology dependencies
  • Demonstrated experience of contract, commercial and financial concepts

What You'll Bring

  • A passion for delivering great service to customers
  • Excellent customer relationship building and management skills with strong influencing and persuasive ability
  • Manage towards positive solutions by having an ability to bring people and teams together to find outcomes-based solutions
  • Proven negotiating and commercial contract skills with the aptitude to ensure win/win situations for all parties through strong business acumen
  • Pragmatic approach to problem solving with the ability to work on complex issues through analysis of situations, variables, or data

About Datacom

Datacom is one of Australia and New Zealand's largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You'll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand's largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

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