Service Delivery Manager

1 month ago

Sydney, New South Wales, Australia Westpac Full time

About the Role

We are seeking a highly skilled Service Delivery Manager to join our team at Westpac. As a Service Delivery Manager, you will be responsible for leading the delivery of data platform initiatives, ensuring that they are aligned with the overall strategy and objectives of the business.

Key Responsibilities

  • Proactively engage with business stakeholders to understand quarterly and annual strategy and objectives.
  • Responsible for end-to-end delivery defined by a clear roadmap and track and report on success metrics.
  • Work with relevant members of scrum teams to steer the team towards developing the "right thing" at the "right time".
  • Inspire the scrum team with the product vision and a sense of purpose and continuously deploy incremental customer value.
  • Translate the requirements into value-driven features and stories that deliver outcomes to the business.
  • Define and track key organisational and business outcomes + value and health metrics.
  • Define clear release and sprint goals, own, maintain and prioritise the product backlog while focusing on delivering the maximum value aligned with product strategy.
  • Empower the team to be self-organised by being a leader and member of the team at the same time.
  • Work closely with the Scrum Master to remove team impediments & lead by example.
  • Provide thought leadership in the Service Owner and Product Owner domain and participate in communities of practice.
  • Promote the organisational conversation regarding the use of data and insights to achieve customer-centric outcomes and realise business opportunities.
  • Align delivery, mindset, and culture with Westpac's Purpose, Values, and Behaviours.
  • Orient team and delivery to align with our strategic priorities.
  • Ask both "can we", and "should we" with personal and team accountability and conviction.

About Westpac

We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities and each other. At Westpac, making a difference means creating impact, unlocking our own and each other's passions, and transformative success stories to create better futures together.

As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities - whether that means family life, work/life balance, ambition to grow or all the little perks in between.

We'll empower you to shape your career path. Through personalised upskilling, mentoring, and training opportunities, you're in control of where you start and how you'll grow.

As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion.

Hear from some of our people and their experiences working with us.

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