IT Service Delivery Manager

1 month ago


Sydney, New South Wales, Australia Wipro Full time
Job Summary

We are seeking a highly skilled IT Service Delivery Manager to join our team at Wipro. The successful candidate will be responsible for ensuring timely response to client service requests, maintaining and managing client software, hardware, and network infrastructure, and providing exceptional customer service.

Key Responsibilities
  • Resolve and manage client service requests in a timely manner
  • Maintain and manage client software, hardware, and network infrastructure
  • Provide exceptional customer service and ensure client satisfaction
  • Perform root cause analysis and create action plans to resolve issues
  • Install and configure software and hardware requirements as needed
  • Ensure 100% adherence to SLA timelines and zero customer escalations
Requirements
  • Strong technical knowledge of software, hardware, and network infrastructure
  • Excellent problem-solving and analytical skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong communication and customer service skills


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