Service Delivery Manager

4 weeks ago


Sydney CBD, New South Wales, Australia ETE Group Pty Ltd Full time

Service Delivery Manager Role Overview

This is a pivotal role for a Service Delivery Manager to play a key part in the success of our Dynamics 365 and ERP solutions in the ANZ region. The successful candidate will be accountable for delivering exceptional service outcomes and customer satisfaction to our prestigious client base.

Key Responsibilities

  • Meet regularly with clients to review the status of products and services, including active and completed projects, changes, problems, and critical incidents.
  • Prepare and present client operational and service reports.
  • Liaise with clients to identify and implement improvements to our service quality and efficiency.

Requirements

  • Minimum 3 years' experience as a Service Delivery Manager/Customer Success Manager.
  • Strong knowledge and experience of ITSM processes, including driving service initiatives.
  • Demonstrated experience in project management, service delivery, client management, and leadership.

About Us

We are a leading Microsoft-focused business applications tech consultancy with a strong reputation within the industry. We offer a stable career path with a wide range of benefits and work/life balance options.

What We Offer

  • A varied workload ensuring that no two days are the same.
  • A technically excellent team.
  • Opportunities for career growth and professional development.
  • Flexible working hours and a great work-life balance.

Apply Now

To be considered for this exciting opportunity, please submit your application or contact us for more information.



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