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Administration Manager
2 months ago
We are seeking an experienced Administration Manager to lead our administration team in providing high-levels of service to our patients, doctors, and clinical teams. This role requires close coordination with all our disciplines and involves team management, billing, data entry, auditing, rostering, site maintenance, training, and development.
Key Responsibilities:- Provide a warm, safe, and supportive environment for all stakeholders, including patients, doctors, and external visitors.
- Supervise and oversee the Administration team, identifying opportunities for ongoing training and support.
- Ensure timely and coordinated patient appointment times and effective reception services.
- Process Medicare and private billing, ensuring accuracy and compliance with legislative requirements.
- Maintain patient medical records and ensure privacy standards are met.
- Participate in and contribute to facility accreditation processes.
- Implement practice changes and quality improvements within the team.
- Manage resources to meet KPIs and targets under the guidance of the Site Manager.
We are looking for an enthusiastic Administration Manager with outstanding presentation and customer service skills. You will be required to take on an integral role in the management of day-to-day administration activities and may be expected to offer occasional assistance across all current and future sites.
Requirements:- Experience leading a team in providing high levels of service to patients or customers.
- A well-rounded understanding of health administration within a high-care medical environment.
- Ability to work autonomously and effectively in a team environment, planning, coordinating, and organizing workloads to achieve quality patient service outcomes.
- Ability to prioritize and manage time effectively.
- Prior knowledge and experience in training and development programs.
- Proven ability to establish successful customer relationships with patients, doctors, and other stakeholders.
- Excellent computer skills and an eye for continuous improvement.
Icon Group is Australia's largest dedicated cancer care provider, with a growing reach into New Zealand, Asia, and the UK. We offer extensive opportunities for career progression, access to far-reaching opportunities, and the chance to be part of an innovative market leader at the forefront of cancer care.
We are committed to providing exceptional cancer care to communities across Australia and internationally. Our people are our secret ingredient, and we're excited for you to join us.
