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Administration Manager
1 month ago
We are seeking an experienced Administration Manager to lead our administration team in providing high-levels of service to our patients, doctors, and clinical teams. This role requires close coordination with all our disciplines and is a varied role which includes team management, billing, data entry and auditing, rostering, site maintenance, training and development, and oversight over all other daily activities.
Key Responsibilities- Offer a warm, safe, and supportive environment for all stakeholders, including patients, doctors, and other external visitors.
- Provide supervision and oversight of the Administration team, identifying and providing opportunities for ongoing training and support.
- Ensure timely and coordinated patient appointment times and effective reception services.
- Facilitate the recruitment of the administration team.
- Process Medicare & private billing, ensuring accuracy and compliance with legislative requirements.
- Ensure accuracy in patient medical records and maintain privacy standards.
- Participate in and contribute to facility accreditation processes.
- Implement practice changes and quality improvements seamlessly within the team.
- Under the guidance of the Site Manager, manage resources to meet KPIs and targets.
- Work productively and collaboratively with other leaders in the site to deliver high levels of patient care.
We are searching for an enthusiastic Administration Manager with outstanding presentation and customer service skills to join our team. To be successful in this role, you require to be highly motivated with a positive and enthusiastic attitude. You will be required to take on an integral role in the management of day-to-day administration activities and may be expected to offer occasional assistance across all current and future sites.
Skills & Experience- Experience leading a team in the provision of high levels of service to patients or customers.
- A well-rounded understanding of health administration within a high-care medical environment, from patient admissions, care pathway explanations, and general health care office administration.
- Ability to work autonomously and effectively in a team environment and plan, coordinate, and organise workloads to achieve quality patient service outcomes in a timely manner.
- Ability to prioritise and manage time effectively.
- Prior knowledge and experience in training and development programs ensuring adequate skill levels are maintained to meet operational needs, achieve strategic goals, and engage team members.
- Proven ability to establish successful customer relationships with patients, doctors, and other stakeholders by ensuring needs and expectations are understood and managed in a timely and effective manner.
- Excellent computer skills and eye for continuous improvement.
- Knowledge of legislative requirements in a health care setting (desirable).
- Qualification or training in management and leading teams (desirable).
Icon Group is Australia's largest dedicated cancer care provider with a growing reach into New Zealand, Asia, and the UK. With over 3,500 employees, our Australian cancer services division is made up of 6 day oncology hospitals, 32 radiation oncology centres, and 10 comprehensive centres offering medical oncology, haematology, and radiation oncology services under one roof. The group also encompasses chemotherapy compounding services and pharmacy.
We are dedicated to providing exceptional cancer care to communities across Australia. Given the size of Icon, we can provide extensive opportunities within an ideal environment to progress your career, access far-reaching opportunities, and be part of an innovative market leader at the forefront of cancer care.
Why Our People Choose Us- Purpose, at Pace: We remain focused on continually expanding our cancer treatment services and making them accessible to more people across Australia and internationally.
- Impact, at Scale: We're Australia's largest dedicated provider of cancer care, with our global reach growing every day. Here you'll know your work is making a difference.
- Connection, at Heart: Our work isn't easy but it's extremely important. Our secret ingredient is our incredible, connected, and talented people. And their secret ingredient is each other.
- Opportunity, at Hand: We're constantly innovating. We deliver over 2.5 million patient interactions, in over 120 places, across 5 countries. Every week brings changes, growth, and new opportunities.
- Career-Enhancing Training: Access dedicated, industry-recognized pharmacy training courses to boost your career.
- Competitive Remuneration & Professional Development: Enjoy a structured career pathway and competitive pay.
- Rewards & Recognition: Be part of a valued rewards program that acknowledges your hard work.
- Exclusive Discounts & Cashback: Save on hundreds of brands with our Ignite app.
- Flexible Work Arrangements: Benefit from flexible options, including hybrid work environments, compressed work weeks, and varying start-finish times.
- Novated Lease Options: Access convenient vehicle financing through our partner RemServ.
- Paid Parental Leave: Enjoy paid parental leave as a permanent employee.
- Wellness Support: Utilize resources and tools to balance your psychological and physical health.
- Global Opportunities: Explore exciting international opportunities as part of Icon's expansion.
- Middleton Scholarship Program: Apply for our internal scholarship to support your professional development.
