Growth Operations Specialist
2 days ago
We are seeking an experienced Growth Operations Specialist to join our team in Sydney, NSW. As a key member of the Growth Division, you will play a crucial role in supporting the delivery of business acquisition and retention targets.
The successful candidate will have a proven track record in providing exceptional customer service, with a strong focus on building and maintaining effective stakeholder relationships across the business. You will be responsible for coordinating various administration and operational processes, internal customer service, and supporting the management and retention of high-value corporate accounts.
Your key responsibilities will include:
- Providing ongoing management support for corporate and group accounts
- Maintaining accurate records and handling sensitive information with confidentiality
- Supporting the achievement of acquisition and retention objectives through regular performance reporting and process improvements
- Collaborating with internal stakeholders to deliver excellent service levels and negotiate Service Level Agreements (SLAs)
To be successful in this role, you will require:
- A minimum of 3 years' experience in a service-oriented role, preferably in an insurance or professional services environment
- Excellent planning and delivery capability, with a record of achieving strong outcomes
- Strong analytical skills, with the ability to identify and implement process improvements
- Proven experience in operating with groups as well as individuals, with good communication and interpersonal skills
In return, we offer a competitive salary package of $85,000 - $110,000 per annum, depending on experience, plus a range of benefits and opportunities for career growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, please apply now
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