Principal Client Success Specialist

2 weeks ago

Melbourne, Victoria, Australia Oracle Full time
Job Description

Job Title: Principal Client Success Specialist

Job Summary:

We are seeking a highly skilled Principal Client Success Specialist to join our team at Oracle. As a key member of our Customer Success organization, you will be responsible for ensuring the timely renewal of Oracle Maintenance contracts with existing customers in the ANZ region.

Key Responsibilities:

  • Develop and maintain strong relationships with customers to ensure their continued success and satisfaction with Oracle's products and services.
  • Identify and pursue opportunities to expand our customers' use of Oracle's products and services, resulting in increased revenue and customer loyalty.
  • Work closely with cross-functional teams, including sales, marketing, and product development, to ensure alignment and effective execution of customer success strategies.
  • Provide exceptional customer service, responding promptly to customer inquiries and resolving issues in a timely and professional manner.
  • Collaborate with internal stakeholders to develop and implement customer success plans, ensuring alignment with business objectives and customer needs.
  • Monitor and analyze customer data to identify trends and opportunities for growth, and develop strategies to address any challenges or concerns.
  • Stay up-to-date on industry trends, competitor activity, and market developments to ensure Oracle remains competitive and innovative in the market.
  • Develop and maintain a deep understanding of Oracle's products and services, as well as the needs and goals of our customers.
  • Communicate effectively with customers, stakeholders, and internal teams to ensure seamless execution of customer success strategies.
  • Identify and capitalize on opportunities to upsell and cross-sell Oracle's products and services, resulting in increased revenue and customer loyalty.

Requirements:

  • Proven track record of success in customer-facing roles, with a strong focus on customer satisfaction and loyalty.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
  • Strong analytical and problem-solving skills, with the ability to analyze customer data and develop effective strategies to address challenges and opportunities.
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines while maintaining a high level of accuracy and attention to detail.
  • Strong business acumen, with a deep understanding of the technology industry and the needs of customers in the ANZ region.
  • Ability to travel as needed, with a valid driver's license and a clean driving record.

What We Offer:

  • A competitive salary and benefits package, including medical, dental, and vision insurance, as well as a 401(k) matching program.
  • Opportunities for professional growth and development, including training and education programs, mentorship, and career advancement opportunities.
  • A dynamic and supportive work environment, with a team of experienced professionals who are passionate about customer success and dedicated to excellence.
  • The chance to work with a leading technology company, with a strong reputation for innovation and customer satisfaction.

How to Apply:

If you are a motivated and results-driven professional with a passion for customer success, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience, and we will be in touch to discuss further.

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