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Client Success Specialist

2 months ago

Melbourne, Victoria, Australia Abacus Full time
About the Role

We are seeking a highly skilled and experienced Client Success Engineer to join our team at Abacus. As a Client Success Engineer, you will play a critical role in ensuring the successful installation and support of our Point of Sale (POS) systems for our clients in the retail and hospitality industries.

Key Responsibilities
  • Install and configure POS systems for clients, ensuring seamless integration with existing hardware and software.
  • Provide exceptional customer service and technical support to clients, addressing any issues or concerns they may have.
  • Develop and deliver training programs for clients on the use and maintenance of our POS systems.
  • Collaborate with our sales team to identify new business opportunities and develop strategic plans to expand our client base.
  • Stay up-to-date with industry trends and developments, ensuring our clients receive the latest and most effective solutions.
  • Work closely with our development team to identify and report any bugs or issues with our POS systems.
Requirements
  • Proven experience in POS system installation and support, preferably in the retail and hospitality industries.
  • Strong technical knowledge of POS systems, including hardware and software configuration.
  • Excellent communication and interpersonal skills, with the ability to work effectively with clients and internal stakeholders.
  • Ability to work independently and as part of a team, with a strong focus on customer satisfaction.
  • Strong problem-solving skills, with the ability to analyze and resolve complex technical issues.
  • High school diploma or equivalent required; degree in a related field (e.g. computer science, business administration) preferred.
What We Offer

As a Client Success Engineer at Abacus, you will have the opportunity to work with a dynamic and growing company, with a strong focus on customer satisfaction and technical excellence. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.