Client Success Specialist

2 weeks ago

Melbourne, Victoria, Australia ClickView Full time
About the Role

Join a leading organization in the educational video sector, where you will be instrumental in fostering relationships and enhancing video learning experiences for educational institutions.

Why Work With Us?

Are you passionate about positively influencing the education of future generations? At ClickView, we harness the power of video to revolutionize traditional learning, enabling students and educators to cultivate a creative and innovative educational atmosphere, regardless of their location.

We seek dedicated professionals eager to engage in a hands-on role within a dynamic environment. In return, we are committed to investing in our team members to boost overall performance and achieve collective growth. Expect support for your career development along with the benefits of a vibrant and collaborative workspace.

Your Responsibilities

As a vital member of our Customer Success team, you will:

  • Establish and nurture robust, long-term relationships with clients, becoming their trusted advisor.
  • Collaborate closely with the Customer Success Team Lead to develop strategic success plans tailored to your customer portfolio.
  • Gain and maintain comprehensive knowledge of your clients' objectives and requirements for utilizing ClickView.
  • Prepare and present reports on account status, conducting annual reviews with clients.
  • Ensure accurate and up-to-date records are maintained for all customer interactions.
  • Provide training and education on the ClickView platform through digital sessions and organized webinars.
  • Regularly analyze usage data and engagement metrics across your portfolio.
  • Identify user challenges and proactively connect clients with Product Support as needed.
  • Act as an internal advocate for customers, collaborating with leadership to promote a culture of customer success.
  • Collect market feedback and trends to inform product development initiatives.
  • Work alongside the Customer Success Management Team on projects to enhance customer satisfaction and experience.
  • Contribute to the continuous improvement of the Customer Success Management Team.
  • A valid driving license is essential for this role.
Qualifications
  • Minimum of 3 years' experience in Account Management or Customer Success.
  • Experience in the SaaS or EdTech sectors is highly desirable.
  • Strong background in national account planning.
  • Exceptional customer engagement skills.
  • Excellent listening, negotiation, and presentation skills.
  • Outstanding written and verbal communication abilities.
  • Proven capacity to manage multiple account projects simultaneously while maintaining attention to detail.
  • A proactive self-starter who can execute strategic plans effectively.
  • Ability to quickly learn new digital tools.
  • Experience with Salesforce is advantageous.
  • Work independently while fostering a supportive and collaborative team environment.
Benefits
  • Wellbeing and Volunteering Leave: Additional paid leave to prioritize your health and community involvement.
  • Flexible Work Arrangements: Adaptable working hours to suit diverse preferences and personal circumstances.
  • Remote Work Opportunities: Up to 100 days of remote work from various locations each year.
  • Learning and Development Budgets: Access to professional growth opportunities for all team members.
  • Wellbeing Policy: Comprehensive support for mental health and wellbeing.
  • Generous Parental Leave: Enhanced parental leave policy offering additional full pay.
  • Social Events: Regular team celebrations and conferences to recognize hard work.

  • Principal Client Success Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Oracle Full time

    Job DescriptionJob Title: Principal Client Success SpecialistJob Summary:We are seeking a highly skilled Principal Client Success Specialist to join our team at Oracle. As a key member of our Customer Success organization, you will be responsible for ensuring the timely renewal of Oracle Maintenance contracts with existing customers in the ANZ region.Key...

  • Client Success Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Abacus Full time

    About the RoleWe are seeking a highly skilled and experienced Client Success Engineer to join our team at Abacus. As a Client Success Engineer, you will play a critical role in ensuring the successful installation and support of our Point of Sale (POS) systems for our clients in the retail and hospitality industries.Key ResponsibilitiesInstall and configure...

  • Principal Client Success Specialist

    5 days ago

    Melbourne, Victoria, Australia Cerner Full time

    Job DescriptionWe are seeking a highly skilled Principal Client Success Specialist to join our team. As a key member of our Customer Success organization, you will be responsible for ensuring the timely renewal of Oracle Maintenance contracts with existing customers in the ANZ region.Your primary objective will be to educate and guide customers throughout...

  • Principal Client Success Specialist

    5 days ago

    Melbourne, Victoria, Australia Cerner Full time

    Job DescriptionWe are seeking a highly skilled Principal Client Success Specialist to join our team. As a key member of our Customer Success organization, you will be responsible for ensuring the timely renewal of Oracle Maintenance contracts with existing customers in the ANZ region.Your primary objective will be to educate and guide customers throughout...

  • Client Success Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Megaport Full time

    Position OverviewAs a pivotal member of the Global Customer Success team, the Customer Success Manager (CSM) will serve as the primary liaison for our valued clients. This role emphasizes nurturing post-sale relationships, focusing on customer enablement, service excellence, renewals, and upselling opportunities, all while enhancing the overall client...

  • Client Success Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Megaport Full time

    Position OverviewReporting to the Head of Global Customer Success, the Customer Success Manager (CSM) serves as a primary liaison for existing clients. This role emphasizes post-sale interactions, focusing on customer enablement, service performance, renewals, upselling, and enhancing the overall client experience.The CSM is responsible for driving...

  • Client Success Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Megaport Full time

    Position OverviewReporting to the Head of Global Customer Success, the Customer Success Manager (CSM) serves as a primary liaison for existing clients. This role emphasizes post-sale interactions, focusing on enablement, service performance, renewals, upselling, and enhancing the overall client experience.The CSM is accountable for driving incremental sales...

  • Client Success Specialist

    2 days ago

    Melbourne, Victoria, Australia Abacus Full time

    Job Title: Client Success EngineerWe are the fastest growing iPad Point Of Sale System in Australia and are looking to hire a technician experienced in the installation and support of POS systems.We are looking for someone who is eager to keep up to date with industry trends and will be supported to grow with our company.You will assist with the software and...

  • Insolvency Accounting Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Career Success Australia Full time

    Job SummaryCareer Success Australia is seeking a highly motivated and detail-oriented Insolvency Accounting Specialist to join our team. As an Insolvency Accounting Specialist, you will play a critical role in helping businesses recover from financial difficulties and supporting those undergoing insolvency or restructuring.Key ResponsibilitiesInsolvency File...

  • Client Success and Sales Professional

    2 weeks ago

    Melbourne, Victoria, Australia Avant mutua Full time

    About the RoleThe Client Success and Sales Specialist is a key contributor to the evolution of our customer experience journey, including involvement in the design, contracting, and customer feedback.This role would suit someone with sales, account management, or customer success experience ideally gained within the healthcare sector (hospital, large clinic,...

  • Principal Client Success Specialist

    4 days ago

    Melbourne, Victoria, Australia Oracle Full time

    Job DescriptionAs a key member of our Customer Success team, you will play a critical role in ensuring the timely renewal of Oracle Maintenance contracts with existing customers in the ANZ region. Your primary responsibility will be to educate and guide customers throughout the renewal process, delivering an exceptional customer experience while effectively...

  • Client Success Manager

    6 days ago

    Melbourne, Victoria, Australia Technetics Full time

    Job Title: Client Success ManagerWe are seeking a highly motivated and experienced Client Success Manager to join our team at Technetics. As a Client Success Manager, you will be responsible for driving client success and revenue growth by developing and executing strategic account plans, identifying upsell and cross-sell opportunities, and securing new...

  • Client Success Manager

    2 days ago

    Melbourne, Victoria, Australia News Corp Australia Full time

    Job Title: Client Success ManagerWe are seeking a highly skilled Client Success Manager to join our team at News Corp Australia. As a Client Success Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring their needs are met, and delivering exceptional customer experiences.Key Responsibilities:Develop and...

  • Client Success Specialist

    4 days ago

    Melbourne, Victoria, Australia Abacus Full time

    Abacus POS System Technician Job DescriptionWe are the fastest growing iPad Point Of Sale System in Australia and are looking to hire a skilled technician experienced in the installation and support of POS systems.We are seeking a motivated individual who is eager to stay up-to-date with industry trends and will be supported to grow with our company.You will...

  • Customer Success Specialist

    5 days ago

    Melbourne, Victoria, Australia CreditorWatch Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Success Specialist to join our team at CreditorWatch. As a key member of our Customer Experience Group, you will play a critical role in driving client satisfaction and retention.Key ResponsibilitiesProactively engage with clients to understand their needs and provide tailored solutions...

  • Client Success Advocate

    2 weeks ago

    Melbourne, Victoria, Australia CreditorWatch logo is a registered trademark of CreditorWatch PTY LTD Full time

    About UsCreditorWatch is a prominent Australian data and technology firm dedicated to providing businesses with unparalleled access to innovative data solutions. Our platform empowers clients to effectively manage their commercial relationships, enhance productivity, and mitigate financial risks.As a comprehensive credit reporting agency, we deliver a full...

  • Principal Client Success Specialist

    4 days ago

    Melbourne, Victoria, Australia Oracle Full time

    Job DescriptionAs a key member of the Oracle Customer Success team, you will play a critical role in ensuring the timely renewal of Java SE Subscription contracts with existing customers in the ANZ region. Your primary responsibility will be to educate and guide customers throughout the renewal process, delivering an exceptional customer experience while...

  • Principal Client Success Specialist

    2 days ago

    Melbourne, Victoria, Australia Oracle Full time

    Job DescriptionAs a key member of the Oracle Customer Success team, you will play a critical role in ensuring the timely renewal of Java SE Subscription contracts with existing customers in the ANZ region. Your primary responsibility will be to educate and guide customers throughout the renewal process, delivering an exceptional customer experience while...

  • Client Success Strategist

    2 weeks ago

    Melbourne, Victoria, Australia Megaport Full time

    Position OverviewReporting to the Head of Global Customer Success, the Customer Success Manager (CSM) serves as a primary liaison for existing clients. This role emphasizes post-sale relationships, focusing on enablement, service performance, renewals, upselling, and enhancing the overall client experience.The CSM is responsible for driving incremental sales...

  • Client Success Advocate

    2 weeks ago

    Melbourne, Victoria, Australia CreditorWatch logo is a registered trademark of CreditorWatch PTY LTD Full time

    About UsCreditorWatch is a prominent Australian data and technology firm that empowers businesses with access to exclusive data and innovative solutions. Our platform enables clients to effectively manage their commercial relationships, enhance productivity, and mitigate financial risks.As a comprehensive credit reporting agency, we provide a full range of...