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Principal Client Success Specialist
2 months ago
As a key member of the Oracle Customer Success team, you will play a critical role in ensuring the timely renewal of Java SE Subscription contracts with existing customers in the ANZ region. Your primary responsibility will be to educate and guide customers throughout the renewal process, delivering an exceptional customer experience while effectively executing renewal plans.
The ideal candidate will possess strong technical skills, including negotiation, influence, strategic planning, and organizational awareness, to execute and deliver desired goals. You will work in partnership with multiple LOBs, providing professional support and helping to optimize renewal revenue.
- Follow up with customers via email and phone to ensure timely renewal of Java SE Subscription contracts.
- Create Opportunity IDs, budgetary quotes, and book renewal deals for direct customers.
- Update forecasts and communicate status as needed to Java Sales management.
- Work with the Java Sales Channel Support team to enter and book indirect deals.
- Achieve quarterly assigned sales quotas.
- Act as the primary point of contact for customers, building long-term partnerships to ensure they realize the full value of their investment with Oracle.
- Identify product expansion and up-sell opportunities, working closely with larger clients to drive growth.
- Provide input into the CSM methodology and direction, acting as a mentor to newer CSMs on a voluntary basis.
Key Responsibilities:
- Develop and maintain strong relationships with customers to ensure their continued success with Oracle.
- Identify and capitalize on opportunities to expand and up-sell Oracle products and services.
- Work closely with internal teams to ensure seamless execution of renewal plans and optimal customer satisfaction.
- Provide regular updates and forecasts to Java Sales management, ensuring alignment with business objectives.
About Oracle:
Oracle is a world leader in cloud solutions, using tomorrow's technology to tackle today's problems. We're committed to expanding our inclusive workforce, promoting diverse insights and perspectives. Our employees enjoy a highly competitive suite of benefits, flexible work arrangements, and opportunities for growth and development.
We're an equal employment opportunity employer, committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation, please let us know.
