Current jobs related to Client Success Specialist - Melbourne, Victoria - Megaport

  • Senior Client Success Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Oracle Full time

    At Oracle, we're looking for a seasoned Senior Client Success Specialist to join our Customer Success team. This role is responsible for ensuring the timely renewal of Java SE Subscription contracts with existing customers in the ANZ region. The ideal candidate will have strong technical skills, excellent negotiation and communication abilities, and a proven...

  • Principal Client Success Specialist

    3 weeks ago

    Melbourne, Victoria, Australia Cerner Full time

    Job SummaryWe are seeking a highly skilled Principal Client Success Specialist to join our team. As a key member of our customer success team, you will be responsible for ensuring the timely renewal of Oracle Maintenance contracts with existing customers in the ANZ region.Key ResponsibilitiesDevelop and execute renewal plans to ensure customer satisfaction...

  • Client Success Specialist

    4 weeks ago

    Melbourne, Victoria, Australia Abacus Full time

    {"title": "Client Success Engineer", "description": "Join Our Team as a Client Success EngineerWe are the fastest growing iPad Point of Sale System in Australia, and we're looking for a skilled technician to join our team. As a Client Success Engineer, you will play a crucial role in the installation and support of our POS systems, ensuring our customers...

  • Principal Client Success Specialist

    1 week ago

    Melbourne, Victoria, Australia Cerner Full time

    Job DescriptionAbout the Role:We are seeking a highly skilled Customer Success Manager to join our team at Cerner. As a key member of our customer success team, you will be responsible for ensuring our clients achieve their desired outcomes by delivering exceptional customer experiences and driving long-term value.Key Responsibilities:Develop and execute...

  • Principal Client Success Specialist

    1 month ago

    Melbourne, Victoria, Australia Oracle Full time

    Job DescriptionAs a key member of the Oracle Customer Success team, you will play a critical role in ensuring the timely renewal of Java SE Subscription contracts with existing customers in the ANZ region. Your primary responsibility will be to educate and guide customers throughout the renewal process, delivering an exceptional customer experience while...

  • Client Success Manager

    1 month ago

    Melbourne, Victoria, Australia News Corp Australia Full time

    Job Title: Client Success ManagerWe are seeking a highly skilled Client Success Manager to join our team at News Corp Australia. As a Client Success Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring their needs are met, and delivering exceptional customer experiences.Key Responsibilities:Develop and...

  • Client Success Manager

    1 month ago

    Melbourne, Victoria, Australia Anton Murray Consulting Full time

    {"title": "Client Success Manager", "description": "Job Title: Client Success ManagerAt Anton Murray Consulting, we are seeking a highly skilled Client Success Manager to join our team. As a Client Success Manager, you will be responsible for forming strategic relationships with clients to deliver increasing revenue growth and high levels of customer...

  • Client Success Manager

    1 month ago

    Melbourne, Victoria, Australia Anton Murray Consulting Full time

    Job Title: Client Success ManagerAnton Murray Consulting is seeking a highly skilled Client Success Manager to join our team. As a Client Success Manager, you will be responsible for forming strategic relationships with clients to deliver increasing revenue growth and high levels of customer satisfaction.Key Responsibilities:Be the single point of contact...

  • Client Success Manager

    3 weeks ago

    Melbourne, Victoria, Australia Anton Murray Consulting Full time

    Client Success ManagerAnton Murray Consulting is seeking a Client Success Manager to join our team in Melbourne or Sydney. As a Client Success Manager, you will be responsible for forming strategic relationships with clients to deliver increasing revenue growth and high levels of customer satisfaction.The ideal candidate will have 5+ years of experience in a...

  • Client Success Manager

    3 weeks ago

    Melbourne, Victoria, Australia Anton Murray Consulting Full time

    Job Title: Client Success ManagerJob Summary:We are seeking a highly skilled Client Success Manager to join our team at Anton Murray Consulting. The successful candidate will be responsible for forming strategic relationships with clients to deliver increasing revenue growth and high levels of customer satisfaction.Key Responsibilities:Be the single point of...

  • Client Success Manager

    3 weeks ago

    Melbourne, Victoria, Australia News Corp Australia Full time

    Client Success ManagerWe are seeking a highly skilled Client Success Manager to join our team at News Corp Australia. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with our clients, ensuring their needs are met and exceeded.Key Responsibilities:Develop and implement client growth strategies to...

  • Principal Client Success Specialist

    3 weeks ago

    Melbourne, Victoria, Australia Cerner Full time

    Job DescriptionAs a key member of our Customer Success team, you will play a crucial role in ensuring the timely renewal of Oracle Maintenance contracts with existing customers in the ANZ region. Your primary responsibility will be to educate and guide customers throughout the renewal process, delivering an exceptional customer experience while effectively...

  • Client Success Manager

    2 months ago

    Melbourne, Victoria, Australia Pegasystems Full time

    About the RolePega is seeking a highly skilled Client Success Manager to join our team. As a key member of our Client Success team, you will be responsible for maintaining and expanding relationships with our most critical clients, providing technical expertise and program adoption management to drive business value and growth.Key ResponsibilitiesDevelop...

  • Client Success Associate

    4 weeks ago

    Melbourne, Victoria, Australia Nous Group Full time

    About NousCubaneNousCubane is a world-leading provider of data-led solutions, specialising in the education sector. We are a medium-sized business with over 60 people across offices in Australia, London, and Toronto. Our collaborative benchmarking and insights program, UniForum, works with some of the most prestigious universities in the world.Job SummaryWe...

  • Client Success Manager

    4 weeks ago

    Melbourne, Victoria, Australia Pegasystems Full time

    About the RolePega is seeking a highly skilled Client Success Manager to join our team. As a key member of our Client Success team, you will be responsible for maintaining and expanding relationships with our critical accounts, providing technical expertise and program adoption management to drive business value for our clients.Key ResponsibilitiesDevelop...

  • Client Success Advocate

    1 week ago

    Melbourne, Victoria, Australia News Corp Australia Full time

    **About the Role**The Client Success Manager is a pivotal position within News Corp Australia, responsible for building and maintaining strong relationships with existing and potential clients.This role involves providing a highly personalized experience to top-tier high-value brands and clients, leveraging in-depth knowledge of the Visual Domain product...

  • Client Success Manager

    2 weeks ago

    Melbourne, Victoria, Australia Pegasystems Full time

    About the Role:Pega is seeking a skilled Client Success Manager to join our team. As a Client Success Manager, you will be responsible for maintaining and expanding relationships with our key enterprise clients. You will provide technical expertise, program adoption management, and leadership to drive business value and growth.Key Responsibilities:Develop...

  • Client Success Manager

    3 weeks ago

    Melbourne, Victoria, Australia Pegasystems Full time

    About the Role:Pega is seeking a highly skilled Client Success Manager to join our team. As a key member of our Client Success team, you will be responsible for maintaining and expanding relationships with our most critical clients. You will provide technical expertise, program adoption management, and leadership to drive business value and growth.Key...

  • Client Success Manager

    3 weeks ago

    Melbourne, Victoria, Australia Pegasystems Full time

    About the Role:Pega is seeking a highly skilled Client Success Manager to join our team. As a Client Success Manager, you will be responsible for maintaining and expanding relationships with our key enterprise clients, providing technical expertise and program adoption management.Key Responsibilities:Develop a trusted advisor relationship with multiple...

  • Client Success Manager

    3 weeks ago

    Melbourne, Victoria, Australia Pegasystems Full time

    About the Role:Pega is seeking a skilled Client Success Manager to join our team. As a Client Success Manager, you will be responsible for maintaining and expanding relationships with our key enterprise clients. You will provide technical expertise, program adoption management, and leadership to drive business value and growth.Key Responsibilities:Develop...

Client Success Specialist

2 months ago

Melbourne, Victoria, Australia Megaport Full time

Position Overview

Reporting to the Head of Global Customer Success, the Customer Success Manager (CSM) serves as a primary liaison for existing clients. This role emphasizes post-sale interactions, focusing on customer enablement, service performance, renewals, upselling, and enhancing the overall client experience.

The CSM is responsible for driving incremental sales and maintaining existing revenue by proactively engaging with clients, introducing them to new product features, service improvements, pricing strategies, and the advantages of the Megaport offering.

This position is part of the Integrated Accounts Team, collaborating closely with a Direct Sales Executive and Solutions Architect in the APAC region. The CSM plays a vital role in the team, tasked with delivering ongoing commercial engagement for a designated client portfolio, with the goal of expanding, retaining, and maximizing value from this account list.

In alignment with Megaport's value proposition, you will continuously work to enhance customer reliance on the diverse and expanding array of Megaport benefits.

Key Responsibilities

  • Collaborate with the Integrated Account Team, including Direct Sales Executives and Solution Architects, to drive revenue growth and retention from existing clients, ensuring a positive overall customer experience.
  • Proactively manage the renewal process across a broad customer base, enhancing long-term revenue potential by transitioning clients from month-to-month to term subscriptions at renewal.
  • Act as a trusted advisor for existing clients, focusing on initial onboarding and enablement to ensure swift value realization, while providing insights on Megaport enhancements, new offerings, and ecosystem partners.
  • Conduct proactive outreach communications to a large customer base, promoting further adoption, solution awareness, and opportunities for engagement with Megaport and our partner network.
  • Champion clients throughout their journey, facilitating the resolution of customer-related issues and concerns from a commercial and sales perspective, while identifying ways to add further value.
  • Nurture the assigned client base, pinpointing key targets and implementing an engagement strategy tailored to opportunities and the specific needs of the customer vertical.
  • Analyze and report on customer experiences by understanding their needs and communicating trends to the broader Megaport team. Identify growth opportunities through pipeline updates and maintain accurate records.
  • Maintain comprehensive knowledge of Megaport products and solutions, capable of proposing and demonstrating these to clients while being aware of competing services.
  • Review objectives with management to align tasks with business goals, adapting as necessary based on the company's focus or plans.
  • Collaborate with Sales and Marketing teams on campaigns and strategies aimed at revenue growth.
  • As a subject matter expert, evaluate customer feedback and recommend improvements to processes that enhance visibility and understanding of business performance against targets.
  • Work with other departmental teams (Finance, Operations, etc.) to address challenges affecting the customer service experience.

Qualifications

  • 3+ years of experience in the Enterprise software market or Internet/Telecommunications sectors.
  • 3+ years of experience in an Account Management or Customer Success role.
  • Proven ability to thrive in a fast-paced technical environment, managing multiple tasks or objectives.
  • Strong verbal and written communication skills, with the ability to collaborate effectively across internal and external organizations.
  • Demonstrated capability to identify customer needs, understand service issues, and present suitable solutions.
  • Proficient in delivering revenue results through a consultative selling approach.
  • Able to work with broader Megaport teams to focus on revenue generation and outcomes.
  • Maintain records, reports, and data in accordance with Megaport models, emphasizing revenue retention from the established customer list.
  • Experience in proposing or deploying cloud and virtualized computing solutions in enterprise customer environments is highly desirable.

Benefits

  • Competitive Compensation Packages
  • Flexible working environments
  • Birthday Leave
  • Generous study and training program + 5 days paid study leave
  • Additional Leave via Purchased Annual Leave Scheme
  • Health and Wellness Program