Senior Guest Relations Associate
1 month ago
Job Summary:
The Senior Guest Relations Associate will be responsible for managing all guest arrivals and lobby hosting for a seamless arrival experience. This role will also provide assistance and support for Reception and Switchboard teams, including complaint handling, feedback management, and client service delivery.
About the Role:
- Manage guest arrivals and lobby hosting to ensure a seamless experience
- Provide assistance and support for Reception and Switchboard teams
- Rotate across locations as required and oversee day-to-day functions
- Coordinate same-day catering, audio visual, and equipment requirements
- Manage MRBS, including booking, cancellations, and amendments
- Support Guest Relations Executives with performance reviews and objective setting
- Manage workspace and ensure operational standards are maintained
- Assist with administrative duties and project work as required
About You:
- Charismatic and empathetic individual with excellent communication skills
- Approachable, genuine, and skilled in fostering positive relationships with stakeholders
- Intermediate to advanced Microsoft Excel, Word, and SharePoint skills
- Dedicated to exceptional customer service and a customer-centric approach
About CBRE:
CBRE is the world's leading commercial real estate services and investment firm. We are a growing and visionary organization, comprised of the best and brightest professionals. Our mission is to realize the potential in all the businesses and people we work with, so that together we can create the real estate solutions of the future.
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