Guest Experience Host

7 days ago

Sydney, New South Wales, Australia Travel + Leisure Co Full time

We Put the World on Vacation

At Travel + Leisure Co., our mission is to deliver exceptional vacation experiences to millions of travelers worldwide. As a key member of our team, you will play a vital role in putting the world on vacation.

Key Responsibilities

  • Greet and register owners and guests in a friendly and welcoming manner
  • Provide expert knowledge on local area attractions and recommendations
  • Complete all department-related paperwork and administrative tasks
  • Utilize communication equipment, including telephones, facsimiles, and computers, to provide exceptional service
  • Meet guests face-to-face and generate sales appointments for our sales team
  • Establish commonality and build rapport with customers to ensure an exceptional experience
  • Work closely with the resort operations team to provide a seamless transition for owners and guests
  • Clearly articulate the benefits of traveling within the Wyndham Destinations community
  • Meet targets and KPIs as set by the business

Requirements

  • Previous experience in a similar hotel or hospitality position
  • Genuine passion for customer service and the local area
  • Excellent communication skills and strong interpersonal abilities
  • Enthusiastic, self-motivated, and positive individual
  • Immaculate presentation and professional grooming standards
  • High levels of computer literacy and experience with PMS systems
  • Ability to recognize and solve problems in the workplace

About Us

Wyndham Destinations Asia Pacific is a division of Wyndham Destinations, the world's largest vacation ownership and exchange company. With over 25,000 associates worldwide, we develop, market, and sell vacation ownership interests in a network of 51 resorts across the Asia Pacific region.

Join Our Team

At Travel + Leisure Co., we're committed to delivering exceptional vacation experiences to our customers. If you're passionate about customer service, have a genuine enthusiasm for the local area, and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.

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