Case Success Manager

3 weeks ago

Sydney, New South Wales, Australia JustFund Full time

About the Role

At JustFund, we're seeking a highly skilled Case Success Manager to join our team. As a key member of our credit assessment and client success team, you'll be responsible for managing the critical aspect of the client and law firm experience. This includes assessing clients to determine their eligibility for financial support, developing and implementing processes to monitor the status of funded cases, and proactively identifying and responding to risks that may arise on funded cases.

Your Responsibilities

  • Embracing our culture to deliver an outstanding experience for each and every client and law firm partner.
  • Being the amazing, empathetic, and ongoing point of contact for approved clients and law firms.
  • Assisting in the assessment of client applications for funding, liaising with clients and law firms as required to develop a holistic understanding of a prospective client's needs.
  • Developing and implementing processes to monitor the status of funded cases.
  • Proactively identifying and responding to risks that may arise on funded cases.
  • Developing and maintaining deep relationships with law firm partners to ensure their experience is as positive, responsive, and supportive as possible.
  • Assessing and determining requests from clients and law firms to ensure they have the resources necessary to achieve an equitable settlement.
  • Reporting to the leadership team on the status of funded cases, including any loan risks and expected time to resolution.
  • Analysing the outcome of funded cases to improve and refine JustFund's credit assessment processes.
  • Assessing and approving requests for payment submitted by law firms.

About You

We're looking for someone with +5 years of experience in a fast-paced family law practice, who is results-driven, client-centric, proactive, organised, and a team player. You should be flexible and willing to do whatever it takes to support the business. If you're passionate about delivering meaningful impact to our clients and partners, and you're excited about the opportunity to grow with a purpose-driven fintech, we'd love to hear from you.

Why Join JustFund

  • We're a purpose-driven fintech genuinely and impactfully improving the lives of Australians.
  • Opportunity to get into a values-based business early and grow with it.
  • Deliver meaningful impact to our clients and partners.
  • A competitive salary and share options package.
  • Five weeks of leave per year.

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