Case Manager
3 weeks ago
We are seeking an experienced Case Manager to join our Government & Defence Division based in Parramatta, NSW. As a Case Manager in our Global Operations Centre, you will be responsible for supporting key case management activities for your offshore colleagues, including centralised processing of travel bookings and approving reimbursement to our major supplier(s).
Key Responsibilities
* Monitor workflow for your offshore team to ensure key stage gates and KPIs are managed.
* Periodically manage very sensitive cases end to end and/or case manage during periods of surge or in emergency.
* Manage all travel bookings for the customers in line with client policy & arrival window requirements.
* Process and approve all reimbursements from Medical Rescue and any other suppliers reimbursed through Move Maestro.
* Support service requests and enquiries from Humanitarian Service Providers in Australia as it relates to travel and arrival information.
About You
To be successful in this role, you will need:
* Fluency (oral) in Swahili mandatory.
* Proven experience in case management or in a similar administrative role.
* Experience in medium to large sized organisations that deliver comparable services (e.g., Global Mobility, Assignment Management, managed services, Insurance or Travel) would be advantageous.
* Successful completion of relevant in-house Competency Assessments.
* Proficiency in Microsoft suite of products including Outlook, Excel, and Word.
* The ability to become technically proficient in Move Maestro.
* Eligibility for Blue Card/Working with Children Certification or the ability to obtain this.
* Must be an Australian Citizen and be able to hold and maintain relevant security clearances.
What We Offer
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
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