Customer Experience Professional

2 days ago


Brisbane, Queensland, Australia beBeeCustomerService Full time
Customer Service Specialist Opportunity

Are you a detail-oriented and effective communicator with a passion for delivering exceptional customer service?

We are seeking a skilled Customer Service Specialist to join our team. In this role, you will be responsible for providing top-notch support to our customers through various channels, ensuring their needs are met and exceeding their expectations.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Resolve customer complaints and issues in a fair and courteous manner.
  • Provide product information, recommendations, and solutions to meet customer needs.
  • Collaborate with internal teams to resolve complex customer issues.
  • Stay up-to-date on product knowledge, company policies, and procedures.

Requirements:

  • 1+ year of experience in a customer-facing role.
  • Proven ability to work effectively in a fast-paced environment.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to multitask and prioritize tasks efficiently.
  • Knowledge of CRM systems and standard office software.

What We Offer:

  • A dynamic and supportive work environment.


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