Hospitality Food and Beverage Operations Manager
2 days ago
This role offers a dynamic and exciting chance to join our hospitality team as a Food & Beverage Team Leader. As the ideal candidate, you will possess excellent leadership skills and be able to motivate your team to deliver exceptional service.
About the Role:We are seeking a highly organized and efficient individual who can effectively manage daily operations across the restaurant, bar, and conferencing events. You will be responsible for supervising staff, allocating tasks, and ensuring seamless service delivery.
The successful candidate will have a proven track record in leading teams and providing high-quality service to guests. They will also be comfortable with delegating tasks and handling feedback and complaints professionally.
You will work closely with the F&B Duty Manager to ensure that all operational aspects of the hotel's food and beverage services are executed smoothly.
- Lead and motivate the F&B team to deliver consistent, high-quality service.
- Supervise daily operations across the restaurant, bar, and conferencing events.
- Allocate and monitor team tasks to ensure efficiency and smooth service flow.
- Ensure all guests receive prompt, professional, and friendly service.
- Handle guest feedback and complaints in a professional manner efficiently.
- Promote Accor service culture (Heartist) and create memorable experiences for our guests.
- Assist with operational setup, service, and pack down.
- Ensure compliance with our policies and standard operating procedures.
- Upsell and promote hotel F&B offerings to maximize revenue.
- Assist the F&B Duty Manager when needed.
- Valid Australian RSA certification.
- Experience in a Team Leader role up to 2+ years.
- Previous experience in a hotel is preferred but not necessary.
- Legal working rights for Australia.
- Self-motivated and driven with a 'can-do' attitude.
- Daily lunch options provided.
- Staff discounts in the restaurant.
- Accor employee staff rates at any Accor property worldwide.
- Food and Beverage discounts at Accor outlets.
- Inner city location - public transport options available.
- Friendly and inclusive team environment.
- Career growth and learning opportunities.
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