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Job Summary:
The Assistant Venue Manager plays a crucial day-to-day leadership role across the food and beverage operation of the resort.
Key Responsibilities:- Develop, implement, and monitor team member succession planning to ensure future bench strength.
- Establish and monitor KPI and development goals for team members and provide mentoring, coaching, and regular feedback to enhance performance.
- Direct day-to-day staffing requirements, plan and assign work, and establish performance expectations.
- Educate and train all team members in compliance with governmental regulations, ensuring they are properly trained in quality and service standards and have the tools and equipment to carry out job duties.
- Ensure a safe and secure environment for guests, team members, across the Food & Beverage operation, in compliance with hotel's or owner's policies and procedures, and regulatory requirements.
- Ensure the security and proper storage of food and beverage products, inventory, and equipment, and replenish supplies in a timely and efficient manner while minimizing waste.
- Undertake all practical measures to identify, assess, control, and monitor workplace risks to health.
- Ensure health and wellbeing initiatives are promoted and communicated to team members.
- Promote teamwork and quality service through daily communication and coordination with other departments.
- Drive improvement in guest satisfaction goals. Collaborate with colleagues and hotel team members to establish and implement services and programs that meet or exceed guest expectations within the Food & Beverage Operation. Respond in a courteous and prompt manner to all guest questions, complaints, and/or requests to ensure a high level of guest satisfaction.
- Analyze financials to drive revenues, future profitability, and maximum return on investment of the Food & Beverage Operation. Use distribution channels and technology platforms to drive revenue and maximize market share of the Food & Beverage Operation.
- Team management skills
- Communication and interpersonal skills
- Leadership skills
- Problem-solving skills
- Training and education
- Safety and risk management
- Financial analysis and planning
This is an exciting opportunity to join our team as we continue to grow and develop our food and beverage operations. As a key member of our management team, you will play a vital role in shaping the future of our business.
Others:We offer a competitive salary and benefits package, as well as opportunities for professional development and growth.
