Customer Service Representative

7 days ago


Hawkesbury City Council, Australia UniLodge Full time

About UniLodge

UniLodge is a leading provider of student accommodation in Australia and New Zealand, with a diverse portfolio of properties and hotels across the country. Our mission is to build inclusive communities for inspired living, and we're committed to delivering exceptional customer service to our residents.

Job Summary

We're seeking a passionate and customer-focused professional to join our team as a Customer Service Coordinator. As a key member of our team, you'll be responsible for creating a friendly environment and delivering a positive resident experience. This is a casual position, and you'll be required to work weekends.

Key Responsibilities

  • Assist with a range of enquiries related to student residency, studies, general needs, and overall wellbeing
  • Monitor and report concerns and/or issues relating to resident safety and wellbeing, and escalate as needed
  • Coordinate and execute administrative duties, including incoming and outgoing mail, filing, etc.

Requirements

  • Eligibility to work in Australia
  • National Police Check (completed within last 3 months)
  • Working with Children's Check

About the Role

This is an exciting opportunity to join a dynamic and growing organization that values its employees and residents. As a Customer Service Coordinator, you'll have the opportunity to work with a diverse team and make a real difference in the lives of our residents. If you're passionate about delivering exceptional customer service and have a background in reception or hospitality, we'd love to hear from you.



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