Application Support Specialist

2 weeks ago

Melbourne, Victoria, Australia Launch Recruitment Full time
{"Job Title": "Application Support Engineer", "Location": "Melbourne", "Contract Length": "12 Months renewable", "Primary Technology": "Siebel", "Job Description": "At Launch Recruitment, we are seeking a skilled Application Support Engineer to join our team. As a key member of our Application Support team, you will be responsible for providing technical support and expertise to our clients. Your primary focus will be on troubleshooting and resolving application issues, collaborating with cross-functional teams to identify and implement corrective actions. You will also be responsible for developing and maintaining technical documentation, participating in on-call rotation to provide 24/7 support, and identifying opportunities for process improvement and automation. Additionally, you will be expected to monitor the performance of all applications, infrastructure, and their associated data services, and integrate these data feeds with dashboards as part of Service Performance Monitoring Services.

Key Responsibilities:

* Collaborate with cross-functional teams to troubleshoot and resolve application issues
* Perform root cause analysis and implement corrective actions
* Develop and maintain technical documentation
* Participate in on-call rotation to provide 24/7 support
* Identify opportunities for process improvement and automation
* Monitor the performance of all applications, infrastructure, and their associated data services
* Serve as subject matter advisor for supported applications for the Application Development team
* Adhere to the client's IT Delivery Standards, procedures, and runbooks for supporting Applications where applicable
* Perform continuous improvement activities
* Release and Deployment Management

Job Qualifications (Must Have Skills):

* Java, J2EE technologies, Greenplum Database, PostgreSQL
* Working knowledge of integration technologies like MQ, REST, API-based integration, etc., but not limited to

Job Qualifications (Preferred Skills):

* Understanding of AWS and/or Azure cloud platforms
* Understanding of application monitoring tools and technologies
* Ability to quickly develop prototypes and proof of concepts
* Must be an Australian Citizen, and a security clearance is desirable

", "Company": "Launch Recruitment"}

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