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Application Support Specialist

2 months ago

Melbourne, Victoria, Australia Travel + Leisure Co Full time
Unlock Your Potential as a Software Support Specialist

At Travel + Leisure Co., we're passionate about delivering exceptional customer experiences. As a Software Support Specialist, you'll play a vital role in ensuring our operations run smoothly by providing top-notch support for our clients.

Key Responsibilities:
  • Provide customer-centric support via phone, email, or JIRA ticketing system, troubleshooting issues and delivering solutions.
  • Develop and maintain training documentation, delivering training to existing and new clients.
  • Collaborate with our small team, sharing insights and contributing to our collective success.
  • Work closely with our Support, Service Delivery, Analysis, Testing, and Development teams.
Requirements:
  • Excellent written and verbal English communication skills.
  • Experience in a customer service environment, preferably providing application support.
  • Intermediate level with MS Office applications, particularly Excel and Word.
  • Ability to work remotely and independently, with excellent time management skills.
Why Join Our Team?
  • Amazing team culture, with a focus on empowerment and contribution.
  • Flexibility to work remotely from time to time, supporting a positive work-life balance.
  • Impact: Your contributions will directly impact our clients' experiences and contribute to memorable experiences for their guests.
  • Growth: We're all about learning and growing personally and professionally.

This is a primarily office-based role, operating out of Mt. Waverley in Melbourne, with some opportunity to work from home if appropriate. We support North American clients, and as such, are flexible with hours to provide a support overlap with their time zones when necessary.