Application Support Specialist

4 days ago


Melbourne, Victoria, Australia Travel + Leisure Co Full time
Unlock Your Potential as a Software Support Specialist

At Travel + Leisure Co., we're passionate about delivering exceptional customer experiences. As a Software Support Specialist, you'll play a vital role in ensuring our operations run smoothly by providing top-notch support for our clients.

Key Responsibilities:
  • Provide customer-centric support via phone, email, or JIRA ticketing system, troubleshooting issues and delivering solutions.
  • Develop and maintain training documentation, as well as deliver training to existing and new clients.
  • Collaborate with our small team to share insights and contribute to our collective success.
  • Work closely with our Support, Service Delivery, Analysis, Testing, and Development teams to ensure seamless communication and problem-solving.
Requirements:
  • Excellent written and verbal English communication skills.
  • Experience in a customer service environment, preferably providing application support.
  • Intermediate level with MS Office applications, particularly Excel and Word.
  • Ability to learn new software quickly and adapt to changing priorities.
  • Close attention to detail and excellent time management skills.
Why Travel + Leisure Co.?
  • Amazing team culture where you'll be empowered to make a difference.
  • Flexibility to work remotely from time to time, supporting a positive work-life balance.
  • Opportunity to directly impact our clients' experiences and contribute to memorable experiences for their guests.
  • Commitment to growth and learning, both personally and professionally.

We're an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to, including the title and location of the position for which you are applying.



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