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Senior Client Experience Coordinator
3 weeks ago
This role is a key position within our hearing health care services team, supporting the delivery of exceptional client experiences.
Key Responsibilities:- Manage day-to-day interactions with clients to ensure optimal outcomes.
- Schedule and confirm appointments for our clients efficiently.
- Provide administrative support to clinical staff members.
- Effectively manage clinic operations, including opening and closing procedures.
- Handle client phone calls and shared email inbox effectively.
- Accurately bill clients and process payments.
- Maintain proficiency in utilizing various software applications.
- Previous experience in customer-facing roles or administration positions.
- Passion for delivering outstanding client experiences.
- Excellent communication and active listening skills.
- High levels of resilience, self-motivation, and energy.
- Strong organizational and time management abilities.
- Capacity to work independently and collaboratively as part of a team.
- Focus on achieving results and delivering excellent outcomes for both the clinic and clients.
- Intermediate computer skills.
- Interest in learning about hearing aid features and basic repair/maintenance.
- Competitive remuneration package including base salary and monthly performance bonuses.
- Salary packaging options.
- Uniform allowance.
- Paid parental leave.
- Access to exclusive discounts through our Employee Enrichment Hub.
- Generous employee discounts on Sonova products for you and your family.
- Online wellbeing centre and employee assistance program (EAP).
- Access to the LinkedIn Learning Platform.
- Opportunities for growth and development in your role and beyond.
- A values-driven and people-centred culture.
- Part of a dynamic and supportive team at the forefront of innovation in the hearing industry.
- A genuinely rewarding role with purpose and meaning.
We exist to make a positive difference in our clients' lives through better hearing. As a leading provider of hearing health care services, we offer a unique opportunity to be part of something greater than yourself – creating a life without limitation through the sense of hearing.
