Client Service Experience Specialist

5 days ago

Warwick, Australia beBeeClientService Full time $60,000 - $80,000
Job Overview

We are seeking a skilled Client Service Professional to play a vital role in delivering exceptional experiences for our clients. As a key member of our team, you will be responsible for managing client relationships, scheduling appointments, and providing administrative support to our clinicians.

Key Responsibilities
  • Welcoming and managing client experiences for optimal outcomes
  • Scheduling appointments and confirming client details
  • Providing administrative support to Clinicians (Audiologists/Audiometrists)
  • Managing day-to-day clinic operations, including opening and closing procedures
  • Handling the clinic phone line and shared email inbox
  • Billing clients correctly and processing payments
  • Developing skills in using software and applications
Requirements for Success
  • Previous experience in customer service or administration roles
  • A passion for delivering outstanding client experiences
  • Excellent communication and active listening skills
  • Resilience, self-motivation, and high energy levels
  • Strong organisational and time management skills
  • Ability to work independently and as part of a team
  • Focus on achieving results and delivering exceptional outcomes
  • Intermediate computer skills
  • Interest in learning about hearing aid features and basic maintenance
What We Offer
  • Competitive remuneration package
  • Salary packaging options
  • Uniform Allowance
  • Paid Parental Leave
  • Access to exclusive discounts through our Employee Enrichment Hub
  • Generous employee discounts on Sonova Products
  • Online Wellbeing Centre and Employee Assistance Program
  • Access to LinkedIn Learning Platform
  • Opportunities for growth and development within the company
  • A values-driven and people-centered culture
  • Partnership with a dynamic and supportive team

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