Customer Service Representative

3 weeks ago


Hervey Bay, Australia Total Tools Full time
Customer Service Assistant Role at Total Tools

We're seeking a motivated individual with strong attention to detail and excellent interpersonal skills to support our customers with sales transactions, product advice, and store maintenance.

Key Responsibilities:

  • Process sales transactions and provide expert advice on products
  • Support customer queries and offer solutions
  • Maintain store displays and ensure a well-presented store
  • Process and maintain customer orders

Requirements:

  • Previous retail and/or trade experience
  • Passion for tools and understanding of their use
  • Enthusiasm, motivation, and teamwork skills
  • Dedication to providing exceptional customer service
  • Comfortable with technology and computer literacy
  • Availability for weekdays, weekends, and public holidays

About Total Tools:

We're a leading tool shop with 30 years of experience, delivering trade quality tools and advice to our customers. Our stores are locally owned and operated, and we're committed to respecting and investing in our team and customers.

We Offer:

  • Competitive wages with flexible rosters
  • Ongoing product training in market leading brands
  • Commitment to job security, development, and growth

Total Tools is a proud equal opportunity employer, celebrating diversity and creating an inclusive environment for all employees. We're committed to hiring based on skills, qualifications, and merit.



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