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Customer Service Representative
2 months ago
Total Tools is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant. As a key member of our sales team, you will be responsible for providing exceptional customer service, processing sales transactions, and maintaining a well-presented store.
Key Responsibilities- Customer Service: Provide advice and information on products, support customer queries, and offer solutions to ensure customer satisfaction.
- Sales Processing: Process sales transactions, manage customer orders, and maintain accurate records.
- Store Maintenance: Maintain store displays, ensure a well-presented store, and contribute to a positive shopping experience.
- Previous Retail Experience: Previous experience in retail or trade is highly desirable.
- Product Knowledge: Has worked with, understands, and has a passion for tools.
- Interpersonal Skills: Enthusiastic, highly motivated, and a phenomenal teammate with excellent interpersonal skills.
- Technical Skills: Comfortable with technology, computer literacy is a must.
- Availability: Available for weekdays, weekends, and some public holiday work.
Total Tools has operated as the ultimate tool shop for 30 years, delivering the right tools and advice for our customers. We are the first choice for trade quality tools, and most of our nationwide stores are locally owned and operated.
We live by our values: One Team, Own it & Get it Done, Customer First & Be the Difference. We offer competitive wages, flexible rosters, ongoing product training, and a commitment to ongoing job security, development, and growth.
