Customer Service Specialist

3 days ago


Hervey Bay, Australia Officeworks Full time
About us

At Officeworks, we're passionate about delivering a wide range of products and services to our customers. Our team is our heart and soul, and we're committed to providing a safe and supportive work environment for everyone.

We're a fast-paced and innovative company, with a national footprint of over 168 retail stores across Australia. We're focused on delivering great service, and we're always looking for talented individuals to join our team.

About the role

We're seeking a Customer Service Specialist to join our team in Hervey Bay. As a Customer Service Specialist, you will work closely with our team to ensure great customer service is always delivered. You will provide expert advice to customers on our broad range of products and services, and operate as a proud Officeworks brand ambassador.

This role requires flexibility across a range of operating hours on weekdays and weekends. The role is a 3-month Fixed Term opportunity, with opportunities for the role to become permanent, work across various Officeworks locations, and progress your career.

About you

You are a customer-focused individual, passionate about service and customer experience. You enjoy being around people and working in a team, and you're comfortable in a fast-paced environment. You take pride in delivering a great customer experience, and you're flexible with your availability to meet our customers' needs.

Our culture

It's all in a day's work when you're part of the Officeworks community. We celebrate our teams' uniqueness by offering an inclusive, diverse, and supportive environment. We offer flexible working arrangements, a focus on wellbeing and safety, and generous discounts at Officeworks, Bunnings, Kmart, Target, and Catch. We're committed to providing ongoing training and development opportunities to progress your career, and we operate best when our team represents the communities we serve.

We actively encourage applications from all candidates, including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community, and people with disabilities. We're a 'Circle Back Initiative' employer, and we commit to responding to every applicant.

As part of the recruitment process, you will be required to complete an online assessment comprising game-based assessments and video interview questions. This will take approximately 20 minutes and will need to be completed within 48 hours of submitting your application. Once you've completed it, you'll receive a personalised insight report which will tell you a little bit more about yourself.



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