Customer Service Representative Position

3 weeks ago


Hervey Bay, Australia EA Solutions Full time
Customer Service Representative Position

We are seeking a skilled customer service representative to join our team at EA Solutions. As a customer service representative, you will play a vital role in providing exceptional customer experiences to our growing client base. Your primary responsibilities will include answering and properly screening telephone calls, routing incoming calls to appropriate mailboxes, and preparing outgoing email and correspondence. If you are passionate about delivering top-notch customer service and have strong communication skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities

* Communicate with clients and others in a sensitive and professional manner.
* Answer incoming phone calls and emails from customers, usually discussing how our program works and answering any questions.
* Assist in building a positive, diverse, and equitable work environment by promoting team effectiveness.

Requirements

* High School Diploma with Accounting 12 or Math 12 preferred.
* Strong oral and written communication skills.
* General knowledge of Microsoft Office (Word, Excel).
* Passionate commitment to helping customers.
* Confident and experienced in using online tools and applications.
* Ability to clearly and accurately explain information in a professional and assertive way, and at a level appropriate for the audience.

Compensation

This position pays $18.50+ per hour, depending on experience. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this role.

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