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Customer Service Representative

2 months ago


Warners Bay, New South Wales, Australia Belgravia Leisure Full time

About the Role

The role of Contact Centre Consultant involves successfully servicing inbound and outbound existing members enquiries. They will actively provide a high service experience for the business, representing the facility and Genesis in a positive and professional manner.

Key Responsibilities

  • Service existing members enquiries in a timely and efficient manner
  • Provide exceptional customer service experience
  • Represent the facility and Genesis in a positive and professional manner
  • Meet individual and team goals and targets as set out with the Team Leader

Requirements

  • Excellent communication skills
  • Strong problem solving skills
  • Competent in the use of major software applications (Microsoft Office)
  • Previous experience in a similar position
  • Industry knowledge
  • Hold current First Aid & CPR Certification
  • Working With Children Check (or equivalent) & National Police Check
  • Prior experience in fitness, sales, customer service or a retail environment is highly advantageous

What We Offer

  • A dynamic and supportive work environment
  • Opportunities for career growth and development
  • A competitive salary and benefits package