Contact Center Transformation Expert

5 days ago

Sydney, New South Wales, Australia beBeeTransformation Full time $180,000 - $250,000

We are seeking a seasoned professional to lead the transformation of our contact center operations.

Job Description

The ideal candidate will have extensive experience in driving and delivering transformation programs within the contact center space, with a strong understanding of business processes and technology.

  • Minimum 10+ years of experience working as a senior SME in Contact Centre.
  • Strong knowledge of Contact Center business processes (60%) and Contact Center technology (40%).
  • Experience in implementing service management at contact centers, preferably using CRM systems like Salesforce or Microsoft.
  • Familiarity with Genesys or Avaya or AWS connect with conversational AI implementation is highly desirable.
Required Skills and Qualifications

The successful candidate will possess:

  • A good mix of leadership and technical skills.
  • Excellent communication and presentation skills, with the ability to engage executive-level stakeholders.
  • People management skills, with the ability to lead a team if needed.
  • Collaborative mindset, with experience working with cross-functional teams.
Benefits

We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.

Others

This role requires a unique blend of business acumen, technical expertise, and interpersonal skills. If you are a motivated and results-driven individual who thrives in a fast-paced environment, we encourage you to apply.

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