Contact Center Strategy Leader

1 day ago

Sydney, New South Wales, Australia beBeeTransformation Full time $180,000 - $250,000

Job Title: Contact Center Transformation Lead

We are seeking a highly skilled and experienced professional to lead our Contact Center Transformation initiatives.

Key Responsibilities:
  • Develop and execute comprehensive transformation strategies for contact centers
  • Lead cross-functional teams to design and implement innovative solutions
  • Manage and optimize KPIs to drive business outcomes
  • Collaborate with stakeholders to identify and prioritize process improvements
  • Stay up-to-date with industry trends and emerging technologies

Requirements include:

Skills and Qualifications:
  • Proven experience in contact center operations and transformation
  • Strong leadership and project management skills
  • Excellent communication and interpersonal skills
  • Ability to work collaboratively in a team environment
  • Proficiency in cloud technologies such as Azure, AWS, and Google Cloud

Benefits: As an Offering Lead, you will have the opportunity to work on high-impact projects, develop your skills and expertise, and contribute to the growth and success of our organization.

  • Contact Center Transformation Director

    2 days ago

    Sydney, New South Wales, Australia beBeeTransformation Full time $180,000 - $200,000

    Contact Center Transformation DirectorWe are seeking a highly experienced and visionary leader to drive the transformation of our contact centers.The ideal candidate will have a deep understanding of contact center ecosystems and be able to develop and implement strategies that leverage AI and automation to improve efficiency and customer experience.Key...

  • Contact Center and AI Leader

    11 hours ago

    Sydney, New South Wales, Australia beBeeTransformation Full time $120,000 - $180,000

    Leadership Role for Contact Center Transformation ExpertAs a senior expert in contact center transformation, you will play a crucial leadership role in driving business growth and excellence in the APAC region. Our team is seeking an experienced Offering Lead to manage end-to-end KPIs for our cutting-edge Contact Center & AI offering.With a strong...

  • Contact Center Transformation Lead

    4 days ago

    Sydney, New South Wales, Australia Infosys Singapore & Australia Full time $90,000 - $120,000 per year

    Infosys Consulting is the worldwide management and IT consultancy unit of the Infosys Group (NYSE: INFY), a global advisor to leading companies for strategy, process engineering and technology-enabled transformation programs. We partner with clients to design and implement customized solutions to address their complex business challenges, and to help them in...

  • Contact Center Innovation Director

    15 hours ago

    Sydney, New South Wales, Australia beBeeTransformation Full time $150,000 - $180,000

    Reimagine the Future of Customer EngagementAbout This RoleThis is an exciting opportunity to lead a team that will revolutionize the customer contact experience. As a Senior Transformation Lead, you will be responsible for driving end-to-end business outcomes under AIX practice and advancing strategic targets across revenue growth, operational efficiency,...

  • Contact Center Solutions Consultant

    3 weeks ago

    Sydney, New South Wales, Australia Calabrio Full time

    Are you driven by innovation and looking to thrive in a fast-paced, growing environment? Join us at Calabrio and be part of our dynamic team Help us reshape the landscape of customer experience—where every interaction becomes an opportunity, and every insight drives meaningful change.Introducing Calabrio – the trailblazers in customer experience...

  • Contact Center Solutions Consultant

    5 days ago

    Sydney, New South Wales, Australia Calabrio Full time

    Are you driven by innovation and looking to thrive in a fast-paced, growing environment?Join us at Calabrio and be part of our dynamic teamHelp us reshape the landscape of customer experience—where every interaction becomes an opportunity, and every insight drives meaningful change.Introducing Calabrio – the trailblazers in customer experience...

  • Contact Center Solutions Consultant

    5 days ago

    Sydney, New South Wales, Australia Calabrio Full time

    Are you driven by innovation and looking to thrive in a fast-paced, growing environment?Join us at Calabrio and be part of our dynamic teamHelp us reshape the landscape of customer experience-where every interaction becomes an opportunity, and every insight drives meaningful change.Introducing Calabrio - the trailblazers in customer experience...

  • Contact Center Solutions Consultant

    4 weeks ago

    Sydney, New South Wales, Australia Calabrio Full time

    Are you driven by innovation and looking to thrive in a fast-paced, growing environment? Join us at Calabrio and be part of our dynamic team Help us reshape the landscape of customer experience—where every interaction becomes an opportunity, and every insight drives meaningful change.Introducing Calabrio – the trailblazers in customer experience...

  • Contact Center Solutions Consultant

    4 weeks ago

    Sydney, New South Wales, Australia Calabrio Full time

    Are you driven by innovation and looking to thrive in a fast-paced, growing environment? Join us at Calabrio and be part of our dynamic team Help us reshape the landscape of customer experience—where every interaction becomes an opportunity, and every insight drives meaningful change.Introducing Calabrio – the trailblazers in customer experience...

  • Contact Center Transformation Lead

    2 days ago

    Sydney, New South Wales, Australia beBeeTransformation Full time $120,000 - $180,000

    About the RoleWe are seeking an experienced transformation leader to spearhead our Contact Center operations. As a key member of our team, you will be responsible for driving business growth and delivering exceptional results.