Current jobs related to Contact Center and AI Leader - Sydney, New South Wales - beBeeTransformation

  • Contact Center Operations Leader

    2 weeks ago

    Sydney, New South Wales, Australia beBeeTransformation Full time $200,000 - $250,000

    As a seasoned professional in the field of Contact Center Transformation, you will have the opportunity to lead and manage end-to-end KPIs for this offering under a strategic practice.Job OverviewWe are seeking a skilled leader who can envision a future driven by AI and has a strong understanding of the Contact Center ecosystem. The ideal candidate will be...

  • Contact Center Transformation Leader

    2 weeks ago

    Sydney, New South Wales, Australia beBeeStrategist Full time $123,000 - $193,419

    Senior Contact Center StrategistWe are seeking an experienced Senior Contact Center Strategist to lead our transformation initiatives. As a key member of our team, you will be responsible for driving end-to-end KPIs for our Contact Center offering.The ideal candidate will have a strong understanding of the Contact Center ecosystem, including critical...

  • Contact Center Innovation Director

    2 weeks ago

    Sydney, New South Wales, Australia beBeeTransformation Full time $200,000 - $250,000

    Job Title: Contact Center Transformation LeadSeeking a skilled transformation leader to drive Contact Center success.Key Responsibilities:Own the offering area and develop go-to-market plans.Design and rollout new sub-offerings with likely demand.Represent the organization in relevant industry events.The successful candidate will be responsible for driving...

  • Contact Center Transformation Lead

    17 hours ago

    Sydney, New South Wales, Australia Infosys Full time $120,000 - $200,000 per year

    Infosys Consulting is the worldwide management and IT consultancy unit of the Infosys Group (NYSE: INFY), a global advisor to leading companies for strategy, process engineering and technology-enabled transformation programs. We partner with clients to design and implement customized solutions to address their complex business challenges, and to help them in...

  • Contact Center Transformation Consultant

    2 weeks ago

    Sydney, New South Wales, Australia beBeeTransformation Full time $180,000 - $220,000

    Transformation Expert for Contact Center SolutionsWe are seeking a skilled professional to lead the transformation of our contact center services.The ideal candidate will have extensive experience in driving and delivering transformation programs, with a strong understanding of the contact center ecosystem and its critical capabilities.Key responsibilities...

  • Contact Center Strategy and Innovation Lead

    2 weeks ago

    Sydney, New South Wales, Australia beBeeTransformation Full time $180,000 - $225,000

    Job DescriptionAs a seasoned Contact Center Transformation Expert, you will be responsible for driving and delivering transformation programs that help organizations reimagine their future and create sustainable business value.You will work closely with clients to design and implement customized solutions that address their complex business challenges. Your...

  • Senior Contact Center Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Peoplebank Full time

    Join to apply for the Senior Contact Center Specialist role at Peoplebank1 week ago Be among the first 25 applicantsJoin to apply for the Senior Contact Center Specialist role at PeoplebankContact Centre Experience requiredCandidates must be Australian CitizensGreat Career ProspectsOur client is looking for a Senior Contact Centre specialist to join its...

  • Specialist, Contact Center

    2 weeks ago

    Sydney, New South Wales, Australia Mastercard, Inc. Full time

    Specialist, Contact Center**Our Purpose**We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize...

  • Customer Experience Ai Sales Specialist,

    2 weeks ago

    Sydney, New South Wales, Australia Google Full time

    At Google, we have a vision of empowerment and equitable opportunity for all Aboriginal and Torres Strait Islander peoples and commit to building reconciliation through Google's technology, platforms and people and we welcome Indigenous applicants. Please see ourReconciliation Action Plan for more information.**Minimum qualifications**:- Bachelor's degree or...

  • Associate Specialist, Contact Center

    2 weeks ago

    Sydney, New South Wales, Australia Mastercard, Inc. Full time

    Associate Specialist, Contact Center**Our Purpose**We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses...

Contact Center and AI Leader

3 weeks ago

Sydney, New South Wales, Australia beBeeTransformation Full time $120,000 - $180,000
Leadership Role for Contact Center Transformation Expert

As a senior expert in contact center transformation, you will play a crucial leadership role in driving business growth and excellence in the APAC region. Our team is seeking an experienced Offering Lead to manage end-to-end KPIs for our cutting-edge Contact Center & AI offering.

  • With a strong understanding of the contact center ecosystem, you will be responsible for developing and implementing customized solutions to drive business value.
  • You will have a proven track record of success in transforming contact centers, with experience in CRM (Salesforce or Microsoft) implementation and exposure to Genesys, Avaya, or AWS Connect with conversational AI.
  • A good aptitude for consultative engagements and ability to engage with technology partners to build solution designs and project plans are essential.
  • Experience working with cloud technologies such as Azure, AWS & Google Cloud, as well as building omni-channel integrations, is highly desirable.

As Offering Lead, you will own the entire offering area, build and execute a go-to-market plan, design and rollout new sub-offerings, and represent us in relevant events. You will also be responsible for driving business targets across revenue, utilization, and knowledge management.

Our ideal candidate will possess excellent communication and presentation skills, with the ability to independently manage executive meetings and showcase business value. People management skills, including the ability to lead a team if needed, are also highly valued.

We offer a dynamic work environment, opportunities for skill development, and collaboration with cross-functional teams to ensure successful project delivery.

Benefits:
  • Opportunities for professional growth and development
  • Collaborative and innovative work environment
  • Competitive compensation and benefits package
About Us:

At [Company Name], we partner with clients to design and implement customized solutions that address their complex business challenges. We combine innovative and human-centric approaches with the latest technological advances to enable organizations to reimagine their future and create sustainable business value.