Contact Center Innovation Director

2 days ago

Sydney, New South Wales, Australia beBeeTransformation Full time $200,000 - $250,000
Job Title: Contact Center Transformation Lead

Seeking a skilled transformation leader to drive Contact Center success.

Key Responsibilities:
  • Own the offering area and develop go-to-market plans.
  • Design and rollout new sub-offerings with likely demand.
  • Represent the organization in relevant industry events.

The successful candidate will be responsible for driving business growth through revenue, utilization, and knowledge management. They will engage with technology partners to build solution designs and project plans.

Requirements:
  • 10+ years' experience working as a senior specialist in Contact Centres.
  • Strong understanding of Contact Center ecosystem and critical capabilities.
  • Good aptitude and understanding of AI's impact on future Contact Centers.

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