Contact Center Transformation Consultant
2 days ago
We are seeking a skilled professional to lead the transformation of our contact center services.
The ideal candidate will have extensive experience in driving and delivering transformation programs, with a strong understanding of the contact center ecosystem and its critical capabilities.
Key responsibilities include:
- Developing and implementing customized solutions to address complex business challenges
- Managing end-to-end KPIs for contact center offerings under the AIX practice
- Collaborating with technology partners to build solution designs and project plans
The successful candidate will have a proven track record in contact center transformation, exposure to CRM systems, and conversational AI implementation.
Additionally, they will be able to engage and work with colleagues from diverse backgrounds, leveraging their skills and expertise to drive success.
Benefits of this role include:
- Opportunities for career growth within a dynamic organization
- Access to best practice solutions, skill development, and a global culture embracing diversity
- A collaborative work environment with dedicated colleagues and interesting training opportunities
-
Contact Center Transformation Lead
1 week ago
Sydney, New South Wales, Australia Infosys Singapore & Australia Full time $90,000 - $120,000 per yearInfosys Consulting is the worldwide management and IT consultancy unit of the Infosys Group (NYSE: INFY), a global advisor to leading companies for strategy, process engineering and technology-enabled transformation programs. We partner with clients to design and implement customized solutions to address their complex business challenges, and to help them in...
-
Sydney, New South Wales, Australia beBeeTransformation Full time $120,000 - $180,000Job DescriptionThe role of a Contact Center Transformation Lead is to spearhead the transformation of contact centers, driving business value through the effective design and implementation of customized solutions. As a seasoned expert in contact center operations, you will be responsible for managing end-to-end KPIs, overseeing the development of new...
-
Contact Center Transformation Director
1 week ago
Sydney, New South Wales, Australia beBeeTransformation Full time $180,000 - $200,000Contact Center Transformation DirectorWe are seeking a highly experienced and visionary leader to drive the transformation of our contact centers.The ideal candidate will have a deep understanding of contact center ecosystems and be able to develop and implement strategies that leverage AI and automation to improve efficiency and customer experience.Key...
-
Contact Center Transformation Expert
5 days ago
Sydney, New South Wales, Australia beBeeTransformation Full time $180,000 - $250,000We are seeking a seasoned professional to lead the transformation of our contact center operations. Job DescriptionThe ideal candidate will have extensive experience in driving and delivering transformation programs within the contact center space, with a strong understanding of business processes and technology.Minimum 10+ years of experience working as a...
-
Contact Center Solutions Consultant
2 weeks ago
Sydney, New South Wales, Australia Calabrio Full timeAre you driven by innovation and looking to thrive in a fast-paced, growing environment?Join us at Calabrio and be part of our dynamic teamHelp us reshape the landscape of customer experience—where every interaction becomes an opportunity, and every insight drives meaningful change.Introducing Calabrio – the trailblazers in customer experience...
-
Contact Center Solutions Consultant
4 weeks ago
Sydney, New South Wales, Australia Calabrio Full timeAre you driven by innovation and looking to thrive in a fast-paced, growing environment? Join us at Calabrio and be part of our dynamic team Help us reshape the landscape of customer experience—where every interaction becomes an opportunity, and every insight drives meaningful change.Introducing Calabrio – the trailblazers in customer experience...
-
Contact Center Solutions Consultant
2 weeks ago
Sydney, New South Wales, Australia Calabrio Full timeAre you driven by innovation and looking to thrive in a fast-paced, growing environment?Join us at Calabrio and be part of our dynamic teamHelp us reshape the landscape of customer experience-where every interaction becomes an opportunity, and every insight drives meaningful change.Introducing Calabrio - the trailblazers in customer experience...
-
Contact Center and AI Leader
7 days ago
Sydney, New South Wales, Australia beBeeTransformation Full time $120,000 - $180,000Leadership Role for Contact Center Transformation ExpertAs a senior expert in contact center transformation, you will play a crucial leadership role in driving business growth and excellence in the APAC region. Our team is seeking an experienced Offering Lead to manage end-to-end KPIs for our cutting-edge Contact Center & AI offering.With a strong...
-
Contact Center Transformation Lead
1 week ago
Sydney, New South Wales, Australia beBeeTransformation Full time $120,000 - $180,000About the RoleWe are seeking an experienced transformation leader to spearhead our Contact Center operations. As a key member of our team, you will be responsible for driving business growth and delivering exceptional results.
-
Contact Center Strategy and Innovation Lead
24 hours ago
Sydney, New South Wales, Australia beBeeTransformation Full time $180,000 - $225,000Job DescriptionAs a seasoned Contact Center Transformation Expert, you will be responsible for driving and delivering transformation programs that help organizations reimagine their future and create sustainable business value.You will work closely with clients to design and implement customized solutions that address their complex business challenges. Your...
