Workers Compensation Claims Resolutions Manager

4 days ago

Perth, Western Australia beBeeClaims Full time $65,000 - $85,000
Claims Resolution Specialist

This role involves overseeing claims from start to finish, ensuring a smooth and timely resolution.

  • Manage claims: Oversee low-complexity Workers Compensation claims to ensure they are handled efficiently.
  • Assess liability: Gather facts, apply relevant laws, and issue appropriate notices and correspondence for new and ongoing claims.
  • Keep data accurate: Capture and update claims information in line with best practices and compliance standards.
  • Follow established procedures: Ensure all claims activities meet Zurich's governance requirements, policies, and relevant Workers Compensation legislation.
  • Communicate proactively: Provide regular updates and support to customers, ensuring they feel informed and cared for throughout their claim.
Key Skills and Qualifications
  • Experience: You have managed end-to-end claims, including assessing liability, gathering information, and working towards timely resolution. Ideally, you bring 1–2 years' experience handling Workers Compensation claims.
  • Knowledge: Familiarity with relevant Workers Compensation legislation, policies, and compliance requirements is an advantage.
  • Customer focus: You have a background in a customer-facing role, with a strong focus on delivering positive experiences and effective communication.
  • Analytical skills: You can analyse information, interpret legislation, and make well-informed decisions.
  • Professional skills: You have experience working in a professional office environment, demonstrating strong computer literacy, excellent organisational skills, and the ability to manage multiple tasks.
Benefits and Perks
  • Flexible work arrangement – hybrid working with a mix of in-office and work-from-home flexibility.
  • 5 weeks of annual leave and access to Family Care (parental leave).
  • Wellbeing supports, including a wellbeing payment and a new starter e-voucher.
  • Growth opportunities through award-winning training programs and a culture that supports development and individuality.
  • Global, diverse, and inclusive teams with opportunities across more than 200 countries.

Zurich is committed to being an equal opportunity employer. We are dedicated to creating a fair and accessible recruitment process for all candidates.

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • General Business
Industries
  • Insurance and Financial Services

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