Food and Beverage Operations Manager

7 days ago


Doncaster, Victoria, Australia MERCURE Full time
Job Summary

We are seeking a highly motivated and experienced Food and Beverage Operations Manager to join our team at MERCURE. As a key member of our hospitality team, you will be responsible for leading and mentoring a team of professionals to deliver exceptional service to our guests.

Key Responsibilities
  • Lead and Motivate a Team: Supervise and motivate a team of Food and Beverage professionals to deliver professional, efficient, and friendly service to our guests.
  • Operational Management: Assist the Food and Beverage operations team with day-to-day operations in both the restaurant and banquets, ensuring seamless execution of events and services.
  • Guest Experience: Create an energetic and engaging environment where team members and guests can connect over great Food and Beverage, ensuring a memorable experience for all.
  • Communication and Delegation: Communicate and delegate tasks effectively to the team, ensuring clear understanding and execution of responsibilities.
  • Performance Analysis: Assist the Director of Food and Beverage with analyzing performance, rostering, and budgeting to drive business growth and improvement.
  • Training and Development: Assist Food and Beverage management with training and development of team members to enhance their skills and knowledge.
Requirements
  • Passion for Customer Service: Demonstrate a genuine passion for delivering exceptional customer service and creating memorable experiences for guests.
  • Supervisory Experience: Proven experience in a supervisory role, with a strong track record of leading and motivating teams to achieve business objectives.
  • Leadership Skills: Possess strong leadership skills, with the ability to communicate effectively, delegate tasks, and drive results.
  • Interpersonal Skills: Demonstrate excellent interpersonal skills, with the ability to build strong relationships with internal and external stakeholders.
  • Problem-Solving: Possess a proven ability to problem-solve and remain calm under pressure, with a focus on delivering solutions that meet business needs.
  • Time Management: Demonstrate excellent time management skills, with the ability to prioritize tasks, manage multiple projects, and meet deadlines.
  • Qualifications: Hold a valid Responsible Service of Alcohol (RSA) certification in VIC.


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