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Food and Beverage Operations Manager

2 months ago


Doncaster, Victoria, Australia MERCURE Full time
Job Summary

We are seeking a highly motivated and experienced Food & Beverage Supervisor to join our team at Mercure. As a key member of our operations team, you will be responsible for leading and mentoring your team to deliver exceptional service to our guests.

Key Responsibilities
  • Supervise Food and Beverage outlet operations during Breakfast, Lunch and Dinner meal periods;
  • Create a welcoming and engaging environment where team members and guests can connect over great Food & Beverage;
  • Communicate and delegate tasks to the team;
  • Manage guest queries in a timely and efficient manner;
  • Assist the Director of Food & Beverage with analysing performance, rostering and budgeting;
  • Assist Food and Beverage management with training and development of team members.
Requirements
  • Passion for customer service;
  • Supervisory experience in a similar role;
  • Proven experience in leading and motivating a team;
  • Strong interpersonal skills both with internal and external customers;
  • Demonstrated ability to problem solve and remain calm under pressure;
  • Excellent time management and communication skills;
  • Be available to work across a variety of shifts;
  • Holds a valid Responsible Service of Alcohol (RSA) in VIC.
About Mercure

Mercure is part of the Accor Group, a global leader in hospitality and tourism services. As a member of our team, you will have access to ongoing career and professional development opportunities, a rewarding work environment, and global discounts on hotel accommodation and food and beverage.