Financial Claims Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeClaims Full time $90,000 - $120,000

Insurance professionals with experience in managing complex claims and supporting individuals through serious illness or injury are sought for a challenging role.

Key Responsibilities:
  • Manage end-to-end medical and loss of income claims, ensuring that claim reserves are set in line with actuarial principles and policy terms.
  • Escalate complaints using conflict resolution skills to de-escalate concerns and restore trust.
  • Support customers with mental health challenges, financial hardship, or language/cultural barriers

About the Role:

  • Expertise in handling claims related to mental health, injury, and chronic illness
  • Strong grasp of loss of income calculations, including offsets and pre-disability earnings
  • Proficiency working with vulnerable customers
  • Demonstrated skill in complaints handling and de-escalation technique

Benefits:

  • Develop expertise in supporting customers through challenging times
  • Enhance your knowledge of insurance products and policies
  • Build strong relationships with stakeholders, including medical professionals and employers

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