Customer Service Liaison

2 weeks ago


Townsville, Queensland, Australia Bluescope Full time

Job Description

At BlueScope, we foster a culture of connection and care, where every action matters. As a Customer Service Representative, you will be the first point of contact for our resellers, roof fix, and building customers. Your role will involve managing the customer order lifecycle, ensuring orders are processed accurately and in a timely manner.

The Opportunity

Lysaght, a leading manufacturer of steel building products, is seeking a Customer Service Representative to join their Customer Service Team in Townsville. In this varied role, you will partner closely with internal teams to deliver on customer expectations, ensuring customer satisfaction and growth.

Key Responsibilities

  • Interact with customers via phone and email, managing orders, quotes, and queries
  • Follow up on quotations and enquiries, converting them into sales opportunities
  • Collaborate with internal stakeholders to ensure customer expectations are met, including product specifications and delivery timetables
  • Provide internal support and regular feedback to sales teams with customer information
  • Resolve issues and improve the customer experience

Requirements

  • Excellent communication, negotiation, and interpersonal skills
  • Strong customer focus with the ability to resolve issues effectively and efficiently
  • Ability to pick up new and custom IT systems quickly
  • Proactive approach in building constructive and effective relationships
  • High attention to detail and ability to complete multiple tasks simultaneously

At BlueScope, we offer work-life flexibility through our B-flex program and are committed to fostering an inclusive work environment. We're passionate about driving our 5 sustainability outcomes, including action on climate and our 2050 net zero goal. Together, we're creating strength for the future.



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