Customer Care Specialist

2 months ago


Sydney, New South Wales, Australia EML (Employers Mutual Limited) Full time
Job Title: Customer Care Specialist

EML, a leading Workers Compensation and Personal Injury Claims Management business, is seeking a skilled Customer Care Specialist to join our team. As a Case Manager, you will play a vital role in providing support and guidance to injured workers in the hospitality industry, helping them recover and return to work.

Key Responsibilities:
  • Assist injured workers and employers with the workers compensation claim process and provide support in the completion of relevant documents
  • Make timely contact with injured workers to ensure access to required services
  • Proactively manage the claims process to improve recovery and return to work outcomes for workers who have experienced a workplace injury or illness
  • Provide ongoing advice to stakeholders on matters such as injured workers, employers, and providers
What We Offer:
  • A diverse and collaborative team culture
  • Flexibility to work from home to support work/life balance
  • A corporate wellbeing program with discounted health insurance and gym membership
  • Generous discounts from over 350 retailers through our RewardsHub program
  • Comprehensive learning and development opportunities
  • Access to support and counselling services
  • Companywide events to stay connected and celebrate success
  • Entitlement to annual company incentive scheme + salary reviews
  • Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits.



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