Sea Logistics Customer Care Specialist

3 weeks ago

Sydney, New South Wales, Australia Kuehne Nagel Full time

About Kuehne+Nagel

We are a leading logistics company with a global presence, employing over 80,000 people across 1,300 locations in more than 100 countries.

As an equal opportunities employer, we value diversity and are committed to creating an inclusive work environment.

We are seeking an experienced and motivated Sea Logistics Customer Care Specialist to join our team in Sydney.

Your Role

This role is critical in ensuring the retention of your allocated customer portfolio and will involve providing proactive updates, problem-solving, and working closely with field sales and operations teams to ensure customer satisfaction.

Your Responsibilities

  • Monitoring customer shipments to provide timely updates and resolve issues.
  • Assisting with the customer onboarding process.
  • Managing customer accounts and driving continuous improvement initiatives.
  • Quotation management and customer data maintenance.
  • Operational relationship management and reporting.

Your Skills and Experiences

We look for potential, not just performance. To be successful, you will be open about your strengths and weaknesses and prepared to challenge yourself.

You will have:

  • Excellent customer service skills, both verbal and written.
  • Strong problem-solving skills and the ability to think outside the box.
  • Strong computer skills and a fast learner, as we use our own internal systems.

Good Reasons to Work with Us

We offer flexible working arrangements, including the ability to work from home and flexible daily working hours. We also provide continuous professional development and regular career progression discussions. Emphasis is placed on our annual Individual Development Plans and is supported with both internal and external training opportunities. If you are looking for a career, not just a job, then you are in the right place. We seek to make a difference today, for the people of tomorrow. Our Net Zero Carbon initiatives aim to achieve carbon neutrality for our sea freight shipments by 2030.

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