Customer Care Specialist

3 weeks ago


Sydney, New South Wales, Australia Hudson Australia Full time

We are seeking a highly motivated Customer Care Specialist to join our team in Adelaide. As a key member of our customer support team, you will be responsible for delivering exceptional customer service and ensuring that our clients receive the best possible experience.

Key Responsibilities:

  • Provide top-tier service to clients across various platforms
  • Answer customer inquiries and resolve concerns in a courteous and professional manner
  • Help customers discover extra products to maximize their salary benefits
  • Investigate customer complaints and provide resolution where possible, before escalating
  • Proactively assess the health of a customer account and implement solutions to ensure they receive the maximum salary packaging benefits

Requirements:

  • Prior experience in customer service roles is essential
  • Excellent communication skills, both written and verbal
  • Ability to hit multiple KPIs and work in a fast-paced environment
  • Knowledge and understanding of Fringe Benefits Tax or experience in salary packaging - highly regarded

About Us:

We are a leading salary packaging provider in Australia, specializing in offering workplace benefits that deliver genuine tax savings and empowering customers to maximize their financial resources.



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