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Business Banking Manager

2 months ago

Melbourne, Victoria, Australia ANZ Full time
About Us

At ANZ, we're committed to shaping a world where people and communities thrive. Our mission is to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As a Business Banking Manager in our Commercial Banking division, you'll play a key role in helping to retain and grow an existing portfolio of customers. Your primary objective will be to build customer engagement with existing small business customers and provide tailored solutions and recommendations to support business growth and development.

Key Responsibilities
  • Provide high-quality customer service to a diverse range of customers in a team-based managed portfolio
  • Be in charge of the retention and growth of existing customers
  • Understand customer ambitions and help them realise their business growth and development goals
  • Contribute to a high-performing team culture and environment based on high collaboration and rapid customer solutioning
  • Meet assigned performance targets across the balanced scorecard
  • Engage with existing small business customers
  • Manage a team-based customer portfolio
  • Effectively collaborate with Lighthouse & CSO enablement teams
  • Maintain deep knowledge of the ANZ product suite to ensure customers are recommended appropriate solutions
  • Participate in high-volume inbound and structured leads-based outbound calling
What We're Looking For
  • Relationship Management: Building, maintaining and influencing relationships to achieve mutually beneficial outcomes
  • Portfolio Management: The selection, prioritisation and management of a portfolio of work/and or customers in line with its strategic objectives and capacity to deliver
  • Customer Solutioning: Supporting customers by understanding their needs and informing them about relevant products or services, and/or providing considered options, that meet those needs
  • Credit Assessment and Management: Assessing, advising, monitoring and/or approving a customer's credit worthiness, credit risk and suitable credit structuring options based on internal credit policies, guidelines, scoring models and/or applying judgement based on prior experience and knowledge
  • Data Analysis: Collecting, profiling and analysing data to translate into meaningful insights to inform business decisions and deliver customer solutions
Why Join Us?

At ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career. We're a diverse bunch in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.