Customer Success Strategist

3 weeks ago

Macquarie Park, Australia ShiftCare Full time
Unlock Your Career Potential with ShiftCare

We are seeking an exceptional Customer Success Strategist to join our dynamic team. As a key player in driving customer satisfaction and retention, you will play a vital role in ensuring our customers achieve maximum value from our innovative solutions.

About the Role:

  • We offer a competitive salary of $80,000 - $110,000 per annum, commensurate with experience.
  • The ideal candidate will have 2+ years of experience in a customer success or professional services role, preferably within a SaaS business.
  • You will possess strong communication and interpersonal skills, with the ability to build relationships with customers and internal stakeholders.
  • Familiarity with customer success metrics and software such as CRM and customer engagement tools is essential.

Key Responsibilities:

  • Develop a deep understanding of our product and its features, and work closely with customers to help them maximise its value.
  • Build and maintain strong relationships with customers, acting as their primary point of contact for any questions, concerns, or issues that may arise.
  • Take ownership of the customer onboarding process, collaborating closely with different stakeholders to understand requirements and ensure a seamless onboarding experience.
  • Monitor customer health and engagement metrics, and develop strategies to improve retention and reduce churn.

What We Offer:

  • A dynamic and collaborative work environment where your ideas and contributions are valued.
  • A fast-track growth opportunity with potential for quick career advancement in our growth-oriented environment.
  • Job security with stable ownership and meticulous team growth management.
  • Floating public holidays to celebrate personal events or preferred holidays.
  • An employee discount marketplace offering access to discounted products and services.

Join Our Team:

We prioritise creating a workplace where employees can thrive both professionally and personally. If you are a motivated and customer-focused individual looking to redefine your career, we invite you to apply for this exciting opportunity.

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