Service Excellence Manager

3 days ago

Canberra, ACT, Australia beBeeCommunication Full time $110,000 - $140,000
Job Description

Life Days are a company's way of recognizing the importance of work-life balance. By working slightly more hours, employees can accrue up to 12 days of leave per year.

Eligible candidates must be Australian citizens and hold an active NV-1 AGSVA security clearance.

Key Responsibilities
  • Act as the primary point of contact for customer queries and service requests.
  • Support continuous improvement initiatives across systems and environments.
  • Collaborate with internal technical teams to meet operational needs.
  • Build strong relationships with stakeholders to facilitate effective issue resolution.
  • Coordinate internal and external teams to ensure timely service delivery.
  • Manage escalations and provide regular updates and performance reports.
Essential Skills and Qualifications
  • Strong customer service focus with the ability to empathize and prioritize effectively.
  • Excellent problem-solving skills, including the ability to lead continuous improvement efforts.
  • Knowledge of Service Delivery and IT Service Management functions.
  • Ability to work collaboratively within a team or independently in a professional setting, and assist in conflict resolution.
Benefits

Employees can enjoy a better work-life balance thanks to our Life Days policy.

What You'll Bring to Make an Impact
  • Customer-centric approach with strong communication skills.
  • Proven problem-solving abilities and leadership skills.
  • Experience in Service Delivery and IT Service Management.
  • Ability to build strong relationships and collaborate effectively.

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