Service Excellence Manager
3 days ago
The Quality and Service Improvement Lead will oversee quality and safeguarding to meet all legislative and organisational standards while helping to manage registration, audits, and promote culturally safe practices for our First Nations children.
This role focuses on developing mechanisms to support the delivery of safe and high-quality Out of Home Care services (OOHC), Sustaining Families services, and practices in the region.
Key Responsibilities- Develop, promote, and influence quality and safety across Territory services
- Manage registration, audits, and promote culturally safe practices for First Nations children
- Develop and review local procedures and improvement plans
- Lead audits and ensure actions are tracked and completed
- Provide guidance and training on care standards and policy to staff
- Recognised Social Work, Quality or Business Management Qualification
- Minimum two years' experience in child safety, out of home care or family services with at least one year of supervisory experience
- Demonstrated experience in policy review within a quality framework and developing and maintaining quality and practice procedures
- Demonstrated experience in quality management, compliance, and accreditation coordination
- Strong knowledge of relevant legislation, policies, procedures, and current thinking regarding child safety, out of home care, and child safeguarding
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