Service Excellence Manager

6 days ago

Canberra, ACT, Australia beBeeImprovement Full time $110,102 - $114,983
Quality and Service Improvement Lead

This role is a key position in our organisation, responsible for driving quality and service improvement across various services.

The Quality and Service Improvement Lead will work closely with the Territory Director to develop, promote and influence the quality and safety of our services. This includes developing mechanisms to support our delivery of safe and high-quality Out of Home Care services (OOHC), Sustaining Families services and practices in the ACT.

  • Oversight of quality and safeguarding to meet all legislative and organisational standards while managing registration, audits, and promoting culturally safe practices for our First Nations children.
  • Development and review of local procedures and improvement plans, leading audits and ensuring actions are tracked and completed.
  • Coordination of responses to incidents and complaints, maintaining accurate records and ensuring reporting meets all requirements.
  • Providing guidance and training on care standards and policy to staff while supporting local and national practice improvements.

This is a part-time (0.8 FTE/ 4 days a week) ongoing position.

About You

To be successful in this role, you'll possess:

  • A recognised Social Work, Quality or Business Management Qualification.
  • Minimum two years' experience in child safety, out of home care or family services with at least one year of supervisory experience.
  • Demonstrated experience in policy review within a quality framework and developing and maintaining quality and practice procedures.
  • Demonstrated experience in quality management, compliance and accreditation coordination.
  • Strong knowledge of relevant legislation, policies, procedures and current thinking regarding child safety out of home care and child safeguarding.
Benefits
  • Work-Life Balance: We support a flexible approach to work.
  • Health and Wellbeing: Discounted health insurance and gym memberships, counselling services and annual leave.
  • Professional Development: Digital eLearning, face-to-face training and an online library; opportunity to apply to Annual Learning fund.
  • Salary Packaging: portion of your wage is paid tax free each pay.
Requirements
  • National Police Check and WWCC required.
  • Full driver's licence and travel between sites required.

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