Success Driven Customer Advocate
4 days ago
A key member of our team, the Customer Success Manager, will ensure our customers are satisfied and maximising their investment in our products and solutions.
About This RoleThis is a unique opportunity to work closely with customers in the Civil and Environmental sectors and be responsible for developing and maintaining positive customer relationships that promote growth through increased product usage, user retention and loyalty.
Key Responsibilities- Drive growth and retention within our existing customer accounts by understanding their business needs and providing them with relevant solutions.
- Act as the first point of contact with assigned customers, with responsibility for the coordination and oversight of all on-boarding, training, administration, licensing and support of users.
- Provide account insights through the collation and analysis of customer usage and sentiment data.
- Act as an internal advocate for your accounts, educating them on our products and maintaining lasting relationships, driving retention, identifying and helping to pursue upsell and cross sell opportunities.
- Demonstrable experience in a Technical (Geotechnical), Pre-sales, Account Management or similar role.
- Experience working with geotechnical solutions would be advantageous, as would experience working with clients in the Civil or Environmental sectors.
- Experience working with and managing stakeholders and customers in a software environment would be beneficial.
We aspire to be pioneers of positive change in the way organisations work with the underground. We work collaboratively, stay curious, make change happen and have a global impact. Our team members bring their authentic selves to work and are enthusiastic about what they do.
About UsWe champion the uniqueness of each individual and are committed to inclusiveness, equity, and accessibility. If you require accommodation during our recruitment process, please let us know.
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